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Net-a-Porter.com Customer FAQ

Top Answers & How-to Guides

What is Net-a-Porter.com's Phone Number?

The question we are asked most often is about how to talk to Net-a-Porter.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your privacy policy?

At Net-a-Porter.com, we prioritize the privacy and security of our valued customers. Our privacy policy ensures that any personal information...
Ask any question you have about Net-a-Porter.com customer service, get an answer now.
Contact Net-a-Porter.com customer service

Promotional Codes

How do I use a promotional code?

To use a promotional code on our website, simply add items to your shopping bag and proceed to checkout. During the checkout process,...
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Newsletter Signup

How can I sign up for the newsletter?

To sign up for the Net-a-Porter newsletter, simply visit our website and look for the option to subscribe to our newsletter. You can...
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Order Tracking

Can I track my order?

Yes, you can easily track your order on Net-a-Porter.com. After placing your order, you will receive a confirmation email containing...
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Payment Methods

What payment methods do you accept?

At Net-a-Porter.com, we accept a variety of payment methods for your convenience. You can make secure purchases using major credit...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping to over 170 countries worldwide. At Net-a-Porter.com, we understand that fashion knows no borders,...
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Return Policy

What is your return policy?

Our return policy at Net-a-Porter.com is designed to provide our customers with a hassle-free shopping experience. We understand that...
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Order Changes

Can I cancel or change my order?

Yes, customers have the option to cancel or make changes to their orders on Net-a-Porter.com. However, this can only be done before...
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Gift Cards

Do you offer gift cards?

Yes, we offer gift cards at Net-a-Porter.com. Our gift cards are the perfect way to treat your loved ones to a world of luxury fashion...
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Size Guide

What is your size guide?

Our size guide at Net-a-Porter.com is a comprehensive resource to assist you in finding the perfect fit. We understand that sizing...
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Selling Items

Can I sell my items through Net-a-Porter?

Unfortunately, Net-a-Porter does not offer a platform for individuals to sell their own items. The website strictly operates as a retailer,...
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Privacy Policy

What is your privacy policy?

At Net-a-Porter.com, we prioritize the privacy and security of our valued customers. Our privacy policy ensures that any personal information...
Read more

Help me with my Net-a-Porter.com customer service issue

Ask any question you have about Net-a-Porter.com customer service. We will do our best to get you answers right away.
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