The screen on my Google Nest thermostat went black. It had a message to disconnect fro...

GetHuman4271992's customer service issue with Nest from January 2020

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The issue in GetHuman4271992's own words
The screen on my Google Nest thermostat went black. It had a message to disconnect from the base and reconnect it. When I did it tried to reboot but failed. I disconnected again and it gave me a message to connect to the base. I did and it gave me a message to disconnect and reconnect. It acted like it had not battery charge. It charged it overnight with a usb cable. The results are the same, disconnect and reconnect. Screen then goes black.

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Nest

Customer service issue
Reported by GetHuman4271992
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1566 others
0 customers following this

Timeline

GetHuman4271992 started working on this issue
Jan 20th 5:27pm