found I was paying more than current rates for the service i had signed up for. Then wh...

GetHuman-zenpets's customer service issue with Nest from January 2019

5 views
 | 
975 similar
 | 
0 following
Help with my Nest issue
Next: our robot will wait on hold for GetHuman-zenpets to get a Nest rep on the line!
Always use the GetHuman Phone tocall Nest. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-zenpets's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
First: share to improve GetHuman-zenpets's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-zenpets may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-zenpets's own words
found I was paying more than current rates for the service i had signed up for. Then when I switched to a lower tier of service, rep failed to mention that they would still charge for * weeks at the higher rate. I was told I would get * months free for troubles I. had been having with the service. That never happened. notonly was my membership cancled about a week into the month I had paid $** (ish) for, but I had another charge of $** something dollars immediately afterward? I spent an hour on the phone * days ago and an hour on the phone * days ago to try to save money by lowering service and they basically stole about $** from me. I tried to call in yesterday and was on hold for ** minutes and had to go to bed. I hate their customer service, their phone lines are cheap VOIP and the sound quality sucked for both hours that I strugged to communicate with their reps. They are a terrrible company and I will just drop them and do a chargeback for services not receive because this is not the "service" I agreed to.
GetHuman-zenpets did not yet indicate what Nest should do to make this right.
I have an issue with Nest too
How GetHuman-zenpets fixed the problem
We are waiting for GetHuman-zenpets to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Nest's attention and get better help faster. Tap below to get started.
Having Nest issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-zenpets fixes it.
This email address isn't valid

Nest

Customer service issue
Reported by GetHuman-zenpets
Jan 13th, 2019 - 9 mons ago
I have an issue with Nest too
Not resolved
Seen by 5 customers so far
Similar issue to 975 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-zenpets started working on this issue
Jan 13th 7:10am