We have the Nest thermostat. I am the owner of the account. I am away from home every w...

GetHuman-suecayce's customer service issue with Nest from December 2018

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The issue in GetHuman-suecayce's own words
We have the Nest thermostat. I am the owner of the account. I am away from home every week day from approx *am to *pm. My husband is retired* he may be home during the day or may be gone. He is set up as a family member with the Home*Away Assist. Within the past three weeks the thermostat stopped changing to away when he left the house. We both have deleted and reinstalled the account. Now we cannot get his phone to sinc with mine. His location is enabled on his phone, but my phone shows his phone off. What do we need to do?
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Nest

Customer service issue
Reported by GetHuman-suecayce
Dec 3rd, 2018 - 2 mons ago
I have an issue with Nest too
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Seen by 6 customers so far
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GetHuman-suecayce started working on this issue
Dec 3rd, 2018 10:59pm