I currently have the nest thermostat and use the app on my phone several times daily to...

GetHuman1643226's customer service issue with Nest from November 2018

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The issue in GetHuman1643226's own words
I currently have the nest thermostat and use the app on my phone several times daily to check the temperature in my house and in my greenhouse which houses several very expensive weather sensitive tropical trees. It is critical for me to be able to know control the temperature at all times from anywhere. I've had no problem doing so until tonight! I cannot seem to bring up the app on my phone. Continuously comes up asking me to sign in and then comes up as error and wont let me sign in. I reset my password thinking that might help but no such luck so I have tried deleating the app and reinstalling it twice and it will only come up * time then says error every time after that. PLEASE HELP! I desperately need this app to work ASAP! Thank you for your speedy response to this critical issue.**Sincerely,*Michael Williams****-***-**** cell*
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Nest

Customer service issue
Reported by GetHuman1643226
Nov 28th, 2018 - 9 mons ago
I have an issue with Nest too
Not resolved
Seen by 7 customers so far
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Timeline
GetHuman1643226 started working on this issue
Nov 28th, 2018 4:50am