After hooking my * wires up* my nest thermostat is saying i have a heat pump when I ha...

GetHuman-wegengm's customer service issue with Nest from July 2018

3 views
 | 
250 similar
 | 
0 following
Help with my Nest issue
First: share to improve GetHuman-wegengm's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-wegengm to get a Nest rep on the line!
Always use the GetHuman Phone tocall Nest. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-wegengm may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-wegengm's own words
After hooking my * wires up* my nest thermostat is saying i have a heat pump when I have a forced air furnace with a fan. As I took the wires out of the old thermostat I have one that was labeled "B" and since there was not a "B" sticker I used the one that was marked O*B and put it in the O*B wire slot* which looks like it is for a heat pump system. After going through the system test it did not work. Do I need to relocate my B wire
GetHuman-wegengm did not yet indicate what Nest should do to make this right.
I have an issue with Nest too
How GetHuman-wegengm fixed the problem
We are waiting for GetHuman-wegengm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Nest's attention and get better help faster. Tap below to get started.
Having Nest issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wegengm fixes it.
This email address isn't valid

Nest

Customer service issue
Reported by GetHuman-wegengm
Jul 2nd, 2018 - 10 mons ago
I have an issue with Nest too
Not resolved
Seen by 3 customers so far
Similar issue to 250 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-wegengm started working on this issue
Jul 2nd, 2018 8:50pm