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Neiman Marcus Customer FAQ

Top Answers & How-to Guides

What is Neiman Marcus's Phone Number?

The question we are asked most often is about how to talk to Neiman Marcus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer personal shopping services?

Yes, Neiman Marcus offers personalized shopping services through their dedicated Personal Shopping team. Our professional stylists...
Ask any question you have about Neiman Marcus customer service, get an answer now.
Contact Neiman Marcus customer service

Order Tracking

How can I track my order?

To track your order, simply log into your Neiman Marcus account and navigate to the "Orders" section. You will be able to view the...
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Company Information

What is Neiman Marcus?

Neiman Marcus is a renowned luxury department store that offers an exquisite selection of high-end fashion, designer brands, cosmetics,...
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Store Locations

Where are Neiman Marcus stores located?

Neiman Marcus stores are located in various prime locations across the United States. As of now, there are 42 Neiman Marcus stores,...
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Store Hours

What are the store hours for Neiman Marcus?

Neiman Marcus store hours vary by location and can be subject to change. It is recommended to check the specific store's webpage or...
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Product Range

What types of products does Neiman Marcus sell?

Neiman Marcus offers a wide range of luxury products across various categories. From high-end fashion to sophisticated beauty items...
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International Shipping

Do you offer international shipping?

Yes, Neiman Marcus provides international shipping. Customers around the world can enjoy the convenience of shopping from Neiman Marcus...
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Return Policy

What is your return policy?

Our return policy at Neiman Marcus allows customers to return most merchandise within 30 days of purchase for a full refund or exchange....
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Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase at Neiman Marcus. Gift cards make the perfect present for any occasion, allowing recipients...
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Rewards Programs

Do you offer any rewards or loyalty programs?

Yes, Neiman Marcus offers a loyalty program called InCircle, which is designed to reward customers for their ongoing support. The InCircle...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but only if it has not yet been shipped. Neiman Marcus strives to...
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Personal Shopping

Do you offer personal shopping services?

Yes, Neiman Marcus offers personalized shopping services through their dedicated Personal Shopping team. Our professional stylists...
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Help me with my Neiman Marcus customer service issue

Ask any question you have about Neiman Marcus customer service. We will do our best to get you answers right away.
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