Order ********* was placed by mistake, and sent to the White Plains store for pickup. I...

GetHuman788273's customer service issue with Neiman Marcus from June 2018

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The issue in GetHuman788273's own words
Order ********* was placed by mistake, and sent to the White Plains store for pickup. I called customer service and they said that it was received at the store yesterday. I asked to cancel the order so I wouldn't have to pick it up just to return it, but the representative said she had to connect me directly to the store to have them return it. When I spoke to the person at the store, she said customer service has to send an email to the store to request the return. I had to call customer service back, but after being on hold for ** minutes, I had to get back to work. Can you please resolve this for me? Thank you.
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Neiman Marcus

Customer service issue
Reported by GetHuman788273
Jun 15th, 2018 - 9 mons ago
I have an issue with Neiman Marcus too
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Seen by 3 customers so far
Similar issue to 12 others
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Timeline
GetHuman788273 started working on this issue
Jun 15th, 2018 6:43pm