National Grid Customer FAQ

To receive your bills again for your auto pay account, you can try the following steps. Firstly, check your online National Grid account, particularly your email settings. You may have chosen to switch to paperless billing, so check your emails, including the spam folder. If this doesn't solve the issue, you will need to contact National Grid's customer service. They can verify your account information and make changes if needed to ensure you're receiving your bills. Have your account number handy to speed up this process. If the issue persists, it may be due to a system error on National Grid's end, and they can work on resolving this for you.

You can send written correspondence to National Grid customer service at the following address: National Grid Customer Service Center C-3 300 Erie Boulevard W. Syracuse, NY 13202 United States Please make sure to include all relevant details about your issue or inquiry and your own contact information so they can get back to you in a timely manner. Please note, their response times may also depend on their current volume of correspondence.