My power is off and I called this morning and laid *** on my bill and she told me it di...

GetHuman819934's customer service issue with National Grid from June 2018

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The issue and preferred resolution, in GetHuman819934's own words:
My power is off and I called this morning and laid *** on my bill and she told me it didn't say in the system that my power was off and I want to know why my power hasn't not been turned back on yet. It's been hours!
I trust that National Grid will make this right and come up with a resolution that is fair.
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National Grid

Customer service issue
Reported by GetHuman819934
Jun 25th, 2018 - 2 mons ago
I have an issue with National Grid too
Not resolved
Seen by 2 customers so far
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Items needed
Name on the account
Account number
Billing address
Last 4 of SSN
Phone number on the account
Timeline
GetHuman819934 started working on this issue
Jun 25th 9:03pm