My bill was not processed thought online bank deposit

GetHuman741633's customer service issue with National Grid from June 2018

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Help with my National Grid issue
Before contacting them, items GetHuman741633 may need:
Name on the account, Account number, Billing address, Last 4 of SSN, and Phone number on the account
GetHuman741633's next move: have a National Grid rep call.
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The issue and preferred resolution, in GetHuman741633's own words:
The problem I ran into: My bill was not processed thought online bank deposit
I trust that National Grid will make this right and come up with a resolution that is fair.
Help with my National Grid issue
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National Grid

Customer service issue
Reported by GetHuman741633
Jun 2nd, 2018 - 3 mons ago
I have an issue with National Grid too
Not resolved
Seen by 3 customers so far
Similar issue to 280 others
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Timeline
GetHuman741633 started working on this issue
Jun 2nd 6:35am