I am moving and need to switch my gas and electric

GetHuman634800's customer service issue with National Grid from April 2018

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The issue and preferred resolution, in GetHuman634800's own words:
The problem I ran into: I am moving and need to switch my gas and electric
I trust that National Grid will make this right and come up with a resolution that is fair.
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National Grid

Customer service issue
Reported by GetHuman634800
Apr 27th, 2018 - 3 mons ago
I have an issue with National Grid too
Not resolved
Seen by 1 customer so far
Similar issue to 255 others
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Items needed
Name on the account
Account number
Billing address
Last 4 of SSN
Phone number on the account
Timeline
GetHuman634800 started working on this issue
Apr 27th 4:50pm