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National Grid Customer FAQ

Top Answers & How-to Guides

What is National Grid's Phone Number?

The question we are asked most often is about how to talk to National Grid customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Switch the National Grid Bill into My Name?

As a customer you can switch the National Grid bill in your name by contacting customer support representatives. The agents will ask...

How Do I Change the Address on My National Grid Account?

If you change your location to a place where National Grid still offers its services, you will have to change the address on your National...
Ask any question you have about National Grid customer service, get an answer now.

Recent National Grid Customer Questions

I have stopped getting bills for my auto pay account. How do I get this fixed?

To receive your bills again for your auto pay account, you can try the following steps. Firstly, check your online National Grid account, particularly your email settings. You may have chosen to switch to paperless billing, so check your emails, including the spam folder. If this doesn't solve the issue, you will need to contact National Grid's customer service. They can verify your account information and make changes if needed to ensure you're receiving your bills. Have your account number handy to speed up this process. If the issue persists, it may be due to a system error on National Grid's end, and they can work on resolving this for you.
Asked Mar 29, 2024 3:35 PM

I need to send a written letter to National Grid Customer Service. Please give me the address.

You can send written correspondence to National Grid customer service at the following address: National Grid Customer Service Center C-3 300 Erie Boulevard W. Syracuse, NY 13202 United States Please make sure to include all relevant details about your issue or inquiry and your own contact information so they can get back to you in a timely manner. Please note, their response times may also depend on their current volume of correspondence.
Asked Mar 1, 2024 2:28 PM

Help me with my National Grid customer service issue

Power Outage

How Do I Check for a Power Outage in My Area with National Grid?

If your power is out and you get your power through National Grid, you can check with National Grid on the progress it has made with...

Account Management

How Do I Switch the National Grid Bill into My Name?

As a customer you can switch the National Grid bill in your name by contacting customer support representatives. The agents will ask...

How Do I Change the Address on My National Grid Account?

If you change your location to a place where National Grid still offers its services, you will have to change the address on your National...

How Do I Switch a National Grid Bill into My Name?

If you're changing your living situations or setting up a business, you may need to switch National Grid gas and/or electricity bills...

Service Setup

How Do I Set Up Service with National Grid?

When you first move in to your new home, you need to activate National Grid service. The process is very easy with these helpful tips....
We look to the National Grid issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
National Grid issues reported to GetHuman
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