NAB, this is a info copy, please read.*"Melissa B.*Customer Success Manager at RentalCo...

GetHuman840791's customer service issue with National Australia Bank (NAB) from July 2018

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The issue in GetHuman840791's own words
NAB, this is a info copy, please read.*"Melissa B.*Customer Success Manager at RentalCover.com.*This situation of the payment is getting out of hand, I have decided to start afresh with the emails to and fro, as they are so many now and getting confusing! *I refer to your last email to me, dated ** June ****, I have made a copy of the main text, which is shown below.*"Dear Anthony,*Thank you for your email.*The attached document serves as proof that the amount has been transferred into your bank account.*Kindly contact your bank and send them a copy of the document as proof of payment from us.*Thank you."*Melissa B.*Customer Success Manager at RentalCover.com."**So I contacted CBA as you said, below is a copy of what I told them, with a attached copy of the receipt of the funds transfer. along with their answer to me!**"Dear Sir*Madam, I have been searching for a way to send you a message and this seems to be the only way where I can attach a copy of a receipt from NAB to my CBA Smart Access, account number **** ****. I had an insurance payout from RentalCover.com of $*,***.** from their NAB account. It was some time ago, when I told Rental Cover it is not in my account, they informed me to contact CBA and show you a copy of the receipt. So I am attaching a copy of it here. Please inform me of any outcome? *Yours *Anthony Lowe."* * "Hi Anthony,* I'm sorry to hear about your funds transfer. * At the Commonwealth Bank, we process transactions in real time, meaning any transactions on your account will be validated as soon as they reach our systems.* *As a result, I suggest that you contact the sending Bank directly or ask RentalCover to lodge a trace on their end, as they have the responsibility of releasing the funds into your account which we accept and make available to you as soon as they reach you.*Thanks,*Lee"**"So Melissa the ball is now back in your court, as they say.*Will you, or someone in Rental Cover contact NAB and find out where your funds transfer of $*,***.** is and get it deposited in my CBA account, which is Anthony Lowe, BSB ***-***, Account number *********.*Also I have attached is a copy of the funds transfer, will you please check the Beneficiary name and account number shown, should that be me? and no BSB number is shown, only the words "Inv acct in front of my account number?*If this is not solved soon I will be going much higher!**Anthony Lowe.
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National Australia Bank (NAB)

Customer service issue
Reported by GetHuman840791
Jul 2nd, 2018 - a yr ago
I have an issue with National Australia Bank (NAB) too
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Last 4 digits of Social Security number
Timeline
GetHuman840791 started working on this issue
Jul 2nd, 2018 6:11am
GetHuman840791 indicated the issue is not fixed yet.
Jul 2nd, 2018 9:33am
GetHuman840791 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:14am