Trying to setup Napster on new service and phone

GetHuman-tayedrum's customer service issue with Napster from June 2018

Help with my Napster issue
The problem I ran into: Trying to setup Napster on new service and phone
I trust that Napster will make this right and come up with a resolution that is fair.
Help with my Napster issue
How GetHuman-tayedrum fixed the problem:
While. Changing all info to new phone I thought I lost all my music that I had saved. I had tried about everything to get them back but nothing, so in a last attempt to fix problem I just removed Napster and reinstalled. That was the fix.
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Napster

Customer service issue
Reported by GetHuman-tayedrum
Jun 7th, 2018 - 2 mons ago
I have an issue with Napster too
Fixed
GetHuman-tayedrum shared how to fix
Seen by 7 customers so far
Similar issue to 361 others
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Timeline
GetHuman-tayedrum started working on this issue
Jun 7th 4:47pm
GetHuman-tayedrum indicated the issue is not fixed yet.
Jun 7th 6:04pm
GetHuman-tayedrum confirmed the issue is fixed. Hooray!
Jun 8th 6:41pm
GetHuman-tayedrum confirmed the issue is fixed. Hooray!
Jun 10th 6:22pm