Good evening, my father age ** who has advanced dementia got on your site and opened an...

GetHuman4879144's Refund a Charge issue with MyHeritage.com from May 2020

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The issue in GetHuman4879144's own words
Good evening, my father age ** who has advanced dementia got on your site and opened an account. I was happy to see he was able to use the computer for a few minutes but now, he has no recollection of opening the account or placing his checking account information and no idea of his user name he used or password or how to even get back on your site.*Can his money be refunded to his checking account? I am sure you can see he has never logged on. **I have legal power of attorney for him, and can now see we need to hide his debit card. (LOL)**Info:*April *, **** (we just saw it yesterday on his bank statement).*Here are the digits that appeared on his bank statement:*MyHeritage ***-******* UT* *His name is Robert Lambert*Looks like it was on April *, ****.**I apologize for any inconvenience this may cause. I look forward to hearing from you. *Brook Mecham******@***.com****-***-****

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MyHeritage.com

Refund a Charge issue
Reported by GetHuman4879144
May 28th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 474 others
0 customers following this

Timeline

GetHuman4879144 started working on this issue
May 28th, 2020 1:00am