MyHeritage.com Customer Service Issues

I'd like to share a specific family tree subset in a GEDCOM file. How can I select only certain individuals to include in the GEDCOM instead of sharing my entire database? I want to provide specific people and their notes without giving access to my entire file. I am unable to name a GEDCOM using your software for the complete database, so I need guidance on creating a GEDCOM of just a sub-family. Why is it not possible to generate a GEDCOM of selected individuals (sub-family) for sharing purposes?

I need assistance canceling the charges for a subscription with MyHeritage. Even though the website indicates that I'm not subscribed, I am still being charged. I attempted to delete my account, hoping it would cease the charges. Additionally, I am seeking a refund for the most recent payment that was processed. A prompt email response would be highly valued, as canceling the subscription on this site is unclear and puzzling.

Hello, I am reaching out because I have received my DNA results. I am having difficulty understanding them, specifically the percentage of North African ancestry. Another section mentions North African-Sephardic Jewish heritage. I have researched my family surnames, and my dad's surname, Ortega, has been confirmed to be of Jewish origin dating back to the Spanish Inquisition. I would appreciate if someone could provide an explanation regarding this matter.

I would like to request a refund and close my account. I was charged £[redacted].80 on December 24th, and I am unsure of the reason for this charge. I will be contacting my bank to prevent any future payments to your company. I returned two DNA test kits before Christmas and requested a refund of £[redacted].00. I have not received any updates on this refund even though the items were delivered and signed for at your Netherlands office. I am eagerly awaiting your prompt response. Thank you. Mary G. Note: If I do not hear back regarding my refunds totaling £[redacted].80, I will escalate this issue to the Trading Standards Office.

I have discovered that my account has become mixed up with my sister, Lida Ploeg. She previously had some issues that were supposedly resolved in [redacted], but the accounts were merged without any notification or communication to me. My tree name on MyHeritage has been changed from Cornelia van Horick family tree to Forrer Nell van Horick. The tree that does not belong to me has been frozen under the names Lida van Horick family tree and Forrer family tree, indicating Lida Ploeg as the site manager, which is incorrect. The correct tree is Cornelia van Horick, managed by me. There seems to be confusion with the site managers. I kindly request that you contact me to rectify this situation promptly. Thank you. Regards, C M van Horick

A few months ago, I was informed that my account at MyHeritage was compromised, adding to my previous site issues. Upon calling to cancel my subscription, they advised that I was paid until January but promised to end the account. However, on Jan 6, 20, I received an email about the renewal. Despite four calls, enduring long hold times, three voicemails, and one conversation where an agent pledged to inform Billing, no callback has been made despite providing my contact details. My account was billed, causing distress. I am adamant about my account termination and request a refund. Sincerely, Jo K.

I have been receiving notifications that my MyHeritage account has been compromised, with my email and password leaked online. The most recent alert was from Experian Credit Bureau in December [redacted]. Despite canceling and deleting my account a while back, the issue persists. Unfortunately, reaching MyHeritage for assistance is proving to be a challenge. Emails bounce back, and there seems to be no live person available to address concerns via phone. The lack of response and poor security measures from the company are causing me great unease.

I accidentally clicked on MyHeritage instead of Roots and unknowingly paid [redacted].77 Euros. My brother-in-law Dinis Bugler's name came up, but we don't have much contact. I later realized I had signed up for Findmypast at [redacted] Euros for a year. Roots is clearer, charging only 30 Euros for a month. I didn't use MyHeritage as my ancestors did not emigrate, and I discovered I wasn't obligated to register births before [redacted]. Could I please get a refund of [redacted].77 Euros since I didn't intend to join MyHeritage.

Today, I received an email informing me that my 14-day trial has expired and a year's subscription will be charged to my credit card. I promptly attempted to cancel my subscription upon receiving the email. I managed to cancel it, but the cancellation was set for [redacted]. I tried contacting customer support but couldn't reach a representative as I no longer had my account number. Since I do not wish to subscribe for [redacted], I would appreciate a full refund. To qualify for the 14-day trial, I had to provide my credit card details, resulting in automatic billing after the trial period ended.

I signed up for a 14-day trial, attempting to cancel before it ended. Unfortunately, the page had issues. I was charged for an annual subscription instead. I reluctantly accepted the monthly subscription after briefly using the service without finding it useful, but the yearly subscription was not what I intended. The service misled me, presenting it as a monthly commitment. Since I encountered technical difficulties when trying to unsubscribe, I request a refund for the annual subscription. My Account ID is [redacted]. I look forward to hearing from you. Have a pleasant day.

Dear Sir or Madam, I am reaching out because I am facing an issue with accessing my MyHeritage account. When I was employed at DHL, I used my company email address, [redacted], for my My Heritage account. However, since leaving DHL, I have lost access to both the email address and my MyHeritage account. To regain access, I am providing my information: - Full name and date of birth: Piotr Halamski - Previous email: [redacted] - New email: [redacted] - Three living family members in my tree: Anna Warguła (13.09.[redacted]), Wojciech Halamski (4.07.[redacted]), and Ewa Halamska (17.05.[redacted]) - Account creation date: Approximately [redacted] I kindly request to transfer my access from [redacted] to either [redacted] or [redacted] Best Regards, Piotr Halamski

Hello, my name is Kenny Adam. I bought two DNA kits on January 29, [redacted], with invoice number [redacted]0. They were birthday gifts for my sons. I wasn't aware they needed an email address to register. Both of my sons have their own email addresses. I can provide them if you could assist in setting up the kits for them and remove my information. Otherwise, I'd like a refund and instructions on where to return the kits. Kind regards, Kenny Adam.

Hello, I want to share an update regarding my MyHeritage DNA kit. It was a kind gift I received in late February. Due to an illness that required antibiotics, I postponed using it. Now that I've recovered, I have concerns about sending in my saliva sample. I'm cautious due to the current Coronavirus situation. Additionally, with flight cancellations to the US, I worry about the kit reaching its destination through regular mail. I also learned it's recommended to use the kit within a month for optimal results. I'm seeking advice from MyHeritage on the best course of action. Would it be possible to receive another kit in case I decide to wait? I appreciate any guidance from the company on this matter.

On 4/5/20, I upgraded to a premium plus account. Upon my first search, I encountered issues viewing a copy of a death certificate, prompting me to open another account. I am puzzled by the purpose of premium plus if it does not provide the expected access. I signed up at 11:50 am and attempted to cancel by 12:38 pm, a mere 48 minutes later. I responded to their confirmation email promptly and assumed it was received since it did not bounce back. However, as of 4/7/20, I have not received any response. I am seeking a refund of $[redacted].00. The lack of communication and service on their website raises concerns about their legitimacy. Thank you, M. H. [redacted] is my account number on their site.

I have been a Premium Plus subscriber for the family tree site I manage titled 'Thomas-Lakin Website' (ID: [redacted]51). Recently, while accessing the 'Watson Website' for family member access, I encountered a message saying I needed to upgrade due to the size of the tree. Unaware of my existing Premium Plus subscription, I accidentally upgraded again for the Watson Website, leading me to have two Premium Plus subscriptions. I wish to keep my original subscription and have the new one (Invoice number: [redacted]9, dated 17 April [redacted]) for the Watson Website cancelled and refunded, or downgraded to a Premium Subscription. My current subscription is valid until 27 May [redacted], and I would like to maintain that.

I recently signed up for MyHeritage, but encountered issues while attempting to cancel my account due to technical difficulties on your website. Despite trying multiple times over the weekend, I was unsuccessful in canceling. I received an email noting that my payment didn't process, which aligns with my intention to cancel. Unfortunately, your automated message system is hindering my efforts to reach a representative as I cannot log in to cancel the account. As a result, $90 was charged to my account, causing frustration as this was not the desired outcome. I was attempting to cancel due to financial constraints for the month. I kindly request a refund promptly to rectify this situation. My experience with the site has been problematic from the start, as I was only able to use it once before encountering technical difficulties. I appreciate your assistance in resolving this matter promptly.

I recently unsubscribed from MyHeritage after not using the free trial. However, I received an email notifying me of a subscription charge of $[redacted].89, which I did not authorize, being taken from my PayPal account. Despite informing them via email and providing support references [redacted] and [redacted], the payment was still deducted on 8 May. I've informed PayPal, who canceled future payments, but couldn't address this unauthorized charge. I'm seeking assistance as I cannot afford to lose this money due to what seems like a scam by MyHeritage. I explicitly unsubscribed due to the high cost and need help resolving this issue promptly.

I was overcharged by MyHeritage. I contacted their customer service for a refund but my account was cancelled instead. I have been trying to reach them on the provided number, without success. I want MyHeritage to reinstate my PremiumPlus account that I paid for. I was unknowingly charged $[redacted].65 on 4/12/[redacted] for a trial account, then I purchased the PremiumPlus on 4/23/[redacted] for $[redacted]. I wasn't informed about the initial charge when I made the second purchase. Although one charge was refunded, I still want my PremiumPlus account reopened without additional charges.

On May 13, my account ending in [redacted] was charged $[redacted].03 by your company. I followed the instructions in the correspondence, inputting my information and expecting a verification call, which never came. As a result, I haven't used MyHeritage. I believed I was only required to pay for one month with an additional period free. Please rectify this charge on my card promptly. I attempted to contact you but was unable to connect using the listed number due to my location in Pennsylvania. Thank you for addressing this matter promptly. - Karen Lindbergh

My name is Don Hadfield. I was interested in the free connection related to Anzac Day NZ Military. I began the research, hoping to learn about my Mother's and Father's history, but the service required payment, which I wasn't prepared for. Regrettably, I provided my credit card details during the initial search, and NZ $[redacted].50 was deducted from my American Express Gold Card. After canceling the research on the same day, I was surprised to see the charge later. I would appreciate a refund of the unauthorized payment. Thank you, Don Hadfield. Please contact me at [redacted] for any further communication.