I ordered a DNA test from Myheritage.com on Friday, May **th, It was supposed to cost...

GetHuman-mrpete's customer service issue with MyHeritage.com from May 2018

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The issue in GetHuman-mrpete's own words
I ordered a DNA test from Myheritage.com on Friday, May **th, It was supposed to cost $**. as a promotional, but it cost me $***. For some reason $**. was added to the $**. and since the method of payment was either Paypal or money transfer I chose to go to my bank to get a money transfer which cost me another $**. I completed the transaction but I am worried. After filling out the application I was taken to a page in Amsterdam, Netherland instead of the United States which I didn't understand. I have a payment reference * ************ and an account * *********. I have called Myheritage.com ** hr phone to explain this to them but was unable to speak to them because my account number wasn't recognized. Please advise me what to do in this situation. I would greatly appreciate any assistance you can give me. Sincerely, *Peter Healey

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MyHeritage.com

Customer service issue
Reported by GetHuman-mrpete
May 13th, 2018 - 5 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 308 others
1 customer following this

Timeline

GetHuman-mrpete started working on this issue
May 13th, 2018 10:32am

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