I had to do a hard reset on my phone, after the reset I downloaded the Movie Pass app...

GetHuman1032627's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman1032627's own words
I had to do a hard reset on my phone, after the reset I downloaded the Movie Pass app. After the download, it said it was an unrecognized device and said if I installed it I would be blocked from Moviepass. Because of not having the app installed the only way to get assistance was phone support. I attempted to call three times a day for * weeks to get assistance. I finally got a response from Facebook. Because I was unable to get support for * weeks I would like a credit for the month I couldn't use your service.
GetHuman1032627 did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman1032627 fixed the problem
We are waiting for GetHuman1032627 to fix the problem and share the solution with the rest of us customers.
Please help with my MoviePass issue
Do you have a customer issue as well?
We can help you get MoviePass's attention and get better help faster. Tap below to get started.
Having MoviePass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would MoviePass email you?
This email address isn't valid

MoviePass

Customer service issue
Reported by GetHuman1032627
Aug 24th, 2018 - 4 mons ago
I have an issue with MoviePass too
Fixed
Seen by 7 customers so far
Similar issue to 2877 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman1032627 started working on this issue
Aug 24th 6:57pm
GetHuman1032627 indicated the issue is not fixed yet.
Aug 24th 10:49pm
GetHuman1032627 indicated the issue is not fixed yet.
Aug 27th 8:36pm