Hi there. I'm trying to go see "The Spy Who Dumped Me" today at Regal Valley View Grand...
GetHuman-unorttho's customer service issue with MoviePass from August 2018
Help with my MoviePass issue
The issue in GetHuman-unorttho's own words
Hi there. I'm trying to go see "The Spy Who Dumped Me" today at Regal Valley View Grande **. However, the app is saying that only three movies are playing at that theatre, which I know isn't true (* of the * are greyed out*"premium screening isn't supported"). It's not that TSWDM is greyed out, indicating that I cannot use my MoviePass—it's that it's saying that the movie just isn't playing at all. Additionally, when I use the search feature to find the movie and click on it, it just says there are no showings for it.*So, I'd like to know why and to get in touch with someone from customer service.
GetHuman-unorttho did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman-unorttho fixed the problem
We are waiting for GetHuman-unorttho to fix the problem and share the solution with the rest of us customers.
Please help with my MoviePass issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.