Hi there. I'm trying to go see "The Spy Who Dumped Me" today at Regal Valley View Grand...

GetHuman-unorttho's customer service issue with MoviePass from August 2018

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The issue in GetHuman-unorttho's own words
Hi there. I'm trying to go see "The Spy Who Dumped Me" today at Regal Valley View Grande **. However, the app is saying that only three movies are playing at that theatre, which I know isn't true (* of the * are greyed out*"premium screening isn't supported"). It's not that TSWDM is greyed out, indicating that I cannot use my MoviePass—it's that it's saying that the movie just isn't playing at all. Additionally, when I use the search feature to find the movie and click on it, it just says there are no showings for it.*So, I'd like to know why and to get in touch with someone from customer service.
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Customer service issue
Reported by GetHuman-unorttho
Aug 13th, 2018 - 7 mons ago
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GetHuman-unorttho started working on this issue
Aug 13th, 2018 5:07pm
GetHuman-unorttho indicated the issue is not fixed yet.
Aug 14th, 2018 9:27pm