I was locked out of my cellphone for *week. Sprint was able to move my phone account t...
GetHuman-ddwtenni's customer service issue with MoviePass from July 2018
Help with my MoviePass issue
First: share to improve GetHuman-ddwtenni's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ddwtenni's next move: talk to MoviePass when they open.
MoviePass's call center is closed now. We will send GetHuman-ddwtenni a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ddwtenni may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-ddwtenni's own words
I was locked out of my cellphone for *week. Sprint was able to move my phone account to my old phone so that I could have call and texting capability until my phone was unlocked. My phone is now unlocked and I have lost ability to use movie pass for thirty days**. Need someone to contact me. You should be able to see that I have not used my movie pass at all during this time. Please restore my privileges. I’m ** years old and not trying to cheat anyone. Not happy!!!
GetHuman-ddwtenni did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman-ddwtenni fixed the problem
We are waiting for GetHuman-ddwtenni to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.