I need to have my account plan details explained to me. I thought I had unlimited - one...

GetHuman-flutecat's customer service issue with MoviePass from July 2018

Help with my MoviePass issue
The issue in GetHuman-flutecat's own words
I need to have my account plan details explained to me. I thought I had unlimited - one movie per day. I was told by through a chat that is not the case, I have a quarterly plan. I tried to go to a movie and it said I had zero movies. That was Fri. June **. Today is July * and my app shows I still have * movies available? I am confused. I need my plan explained and also I want to be on the unlimited plan which I thought everyone was automatically changed over to when you changed your policy.
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MoviePass

Customer service issue
Reported by GetHuman-flutecat
Jul 2nd, 2018 - 10 mons ago
I have an issue with MoviePass too
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Seen by 2 customers so far
Similar issue to 1157 others
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GetHuman-flutecat started working on this issue
Jul 2nd, 2018 10:42pm
GetHuman-flutecat indicated the issue is not fixed yet.
Jul 3rd, 2018 3:09am