Used MoviePass to browse movies on iPad and now when I try to use the app on my iPhone...

GetHuman-morandmp's customer service issue with MoviePass from May 2018

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The issue in GetHuman-morandmp's own words
Used MoviePass to browse movies on iPad and now when I try to use the app on my iPhone it says it is an "unauthorized device". I read afterwards that the app cannot be used on two different devices. Uninstalled from both devices and reinstalled on phone--still "unauthorized". Cannot download app to iPad now because it is now only an app for the iPhone and not for iPad. Want this to work on the phone (make it an "authorized device") so I can actually use the app I am paying for to see movies.
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Customer service issue
Reported by GetHuman-morandmp
May 22nd, 2018 - 8 mons ago
I have an issue with MoviePass too
Not resolved
Seen by 12 customers so far
Similar issue to 450 others
1 customer following this
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GetHuman-morandmp started working on this issue
May 22nd, 2018 5:54pm