Yesterday while trying to go see a movie my MoviePass App kept saying “failed to make reservation “. I call the customer service number ** (***) ***-***** at aprx *:**pm and the record I said it was after hours,however the website says they are open till **pm. The voicemail recording said to use the app to chat with a customer service representative so I did an NEVER received a response. Talk about customer service. I’m at the movie theatre and they said they can’t help me because the ticket goes through a third party. I had zero help through movie pass. I paid for my ticket and I expect movie pass to reimburse me.
GetHuman-brookjm did not yet indicate what MoviePass should do to make this right.
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