The app would not let me check in to a movie last week. I thought it was due to their...

GetHuman648570's customer service issue with MoviePass from May 2018

Help with my MoviePass issue
The issue in GetHuman648570's own words
The app would not let me check in to a movie last week. I thought it was due to their changes so I updated the app. Now when I open the app all it shows is an add for their new program. If I try to use my login it tells me it is not recognized. I tried changing my password but that still did not work. I would just like the app to open into the theaters like it has bee doing for the past * months. Thanks
GetHuman648570 did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman648570 fixed the problem
Went in through the advertisement's sign in for about the *th time, changed my password and it finally worked!
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MoviePass

Customer service issue
Reported by GetHuman648570
May 2nd, 2018 - a yr ago
I have an issue with MoviePass too
Fixed
GetHuman648570 shared how to fix
Seen by 6 customers so far
Similar issue to 4538 others
0 customers following this
Items needed
Username
Password
Email address on the account
Timeline
GetHuman648570 started working on this issue
May 2nd, 2018 3:49am
GetHuman648570 indicated the issue is not fixed yet.
May 2nd, 2018 2:50pm
GetHuman648570 indicated the issue is not fixed yet.
May 2nd, 2018 2:51pm
GetHuman648570 confirmed the issue is fixed. Hooray!
May 3rd, 2018 1:42pm