My daughter's phone had an issue with the charging port. She contacted customer service...

GetHuman971559's customer service issue with Motorola from August 2018

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My daughter's phone had an issue with the charging port. She contacted customer service and they emailed her a shipping label to return the phone for repairs, which she did. This has been a couple of months now, and she still hasn't received her phone back. They did email her requesting a verification of mailing address, to which she responded. She has since emailed asking for a tracking number, but did not receive one. She was also sent a survey, to which she indicated that she had not received her phone back, but still, nothing. This is for a Motorola E*. The IMEI is ***************. My daughter's name is Peyton Epperson. Thank you for your prompt attention to this matter.*Sincerely, Stephanie Epperson Whitt
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Motorola

Customer service issue
Reported by GetHuman971559
Aug 9th, 2018 - 7 mons ago
I have an issue with Motorola too
Fixed
Seen by 3 customers so far
Similar issue to 262 others
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Items needed
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Name on account
Email on account
Product type
Home and billing address
Phone number on account
Timeline
GetHuman971559 started working on this issue
Aug 9th, 2018 4:47pm
GetHuman971559 confirmed the issue is fixed. Hooray!
Aug 9th, 2018 6:07pm