I went out to my car and forgot the card key in the room. My husband was asleep and not...

GetHuman1037716's customer service issue with Motel 6 from August 2018

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The issue in GetHuman1037716's own words
I went out to my car and forgot the card key in the room. My husband was asleep and not answering the door. I went to the office to get another one and the lady refused because the room was in my husband's name. I even told her to look at my liscence, it has the same last name, the same address, all of that. She refused said "company policy won't allow it". If that is so, it's a horrible policy, I had to stand out side beating on the door so hard that it hurt my hand for a while til my husband woke up and let me in. It is the north Springfield location, off of glenstone. I am furious about this ordeal, I was going to start renting a room here every weekend, I certainly will not be doing that now. My self and the company I work for will not be using motel * again after this if that is your policy even for spouses.

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Motel 6

Customer service issue
Reported by GetHuman1037716
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 800 others
0 customers following this


GetHuman1037716 started working on this issue
Aug 26th, 2018 8:03am
GetHuman1037716 shared this issue with friends on Facebook
Aug 26th, 2018 8:04am

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