Hello,**My name is Jamie Bourne and I’d like to complain about a few situations here at...

GetHuman-jamieval's customer service issue with Motel 6 from August 2018

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Hello,**My name is Jamie Bourne and I’d like to complain about a few situations here at motel * north on **** N Camino De Oeste, Tucson AZ *****. *First of all, I’d like to say that I’ve been staying here with my * daughters after we were illegally evicted from our home in ****. I’ve been paying $*** a week for nearly a year now as I have been able to stay in other places only a few times during the past * years. *During our time here I’ve tried to get many agencies to help my family get out of this living situation as my ex and my case goes through the court process. I have been unable to obtain help through any of the government or church agencies so far. So we’ve had no choice other than to pay $*** a week to stay in motel *. While we’ve been here we have been dealing with people smoking weed in the motel and seeing people that are staying here hanging out in the lobby with the staff sitting at the lobby table drinking beer and talking to the staff all night as if it were their personal hang out. My family is staying in a non-smoking area*and I’ve smelled people smoking marijuana several times since I’ve been here. I have complained numerous times to the staff and maids but nothing is done about it. Just today I came back from the grocery store and had just paid another $*** for this week then walked up to our room and not only smelled the extremely strong scent of weed but my kids and I could actually see smoke coming into our corridor. *When I walked back down and complained to the front desk, instead of the staff here helping us remove the problem they just say that there is nothing they can do about it and tell us it is legal if they have a medical card. *First of all it is not legal in a motel*hotel and definitely not legal in a non-smoking area. They continue to do nothing about the problem. I’ve visited many many hotels Hampton*Hilton and worked in a popular resort here in Tucson, Omni and have never encountered a problem like this. They do not tolerate this type of clientele. *Second, I have stayed here for nearly a year paying $*** a week which includes housekeeping (which I have never used, I clean our own room including the bathroom and floors, and change the linens myself daily which I am fine with) but I often have trouble getting clean sheets and towels and cleaning supplies from the maids here. They often don’t have enough supplies for us and we have to wait until later to get our needed supplies. When we do get sheets and towels they often look like they’ve been stepped on with shoe prints or dirty marks or have cigarette burns in them. I have asked for a housekeeping discount from the weekly $*** that I pay, since I never use the housekeeping services yet they refuse to take any of that cost off. Last month I paid $*,*** to stay in motel * north while being homeless and unemployed and these are the things we have endured. *I’ve even asked management about housekeeping employment opportunities so that I may save some money for a down payment on an apartment for my family but have been turned down repeatedly because I am staying here. I have no choice weather or not to stay here because none of the shelters ever have any room for my family and I am not allowed to leave my kids in the motel room alone to go to work outside the motel. When I asked if my ** year old and ** year old could be left in the room alone while I went to work the hotel staff was quick to tell me that they would call the police on me if they found out that there were children under ** left alone in the room. *Can you please help me with this situation because is not good or fair to us at all. **Thank you,*Jamie Bourne

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Motel 6

Customer service issue
Reported by GetHuman-jamieval
Aug 2nd, 2018 - 3 years ago
Fixed
Seen by 65 customers so far
Similar issue to 629 others
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Timeline

GetHuman-jamieval started working on this issue
Aug 2nd, 2018 2:24am
GetHuman-jamieval indicated the issue is not fixed yet.
Aug 2nd, 2018 3:49am
GetHuman-jamieval indicated the issue is not fixed yet.
Aug 2nd, 2018 4:50am