we were kicked out of her home without notice and my daughter has cancer and has machin...

GetHuman-ashliewo's customer service issue with Motel 6 from July 2018

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The issue in GetHuman-ashliewo's own words
we were kicked out of her home without notice and my daughter has cancer and has machines so we became homeless so we took and rented the cheapest hotel we could find because we couldn't just sleep in a vehicle because my daughters are machine for who came here anyway when we got to the hotel we called the front desk in the middle of the night because that's about the time we arrived at the hotel and there is ants and bugs on the floor there was also a pill that was found on the bathroom floor we could take pictures and a video to prove that you know this is what had happened and we were quite upset so we called the front desk the gentleman answered and we told him he said that we should call corporate and let them know so the next morning even though we didn't call corporate the told the manager at the front desk what was going on what was said and she said well since you called corporate they can handle it and we will no longer be renting to you we try to explain to her that we didn't call corporate that's what we were told to do but instead we wanted to go to her first and but because there was something wrong with our room with two little girls who are the age of three one with having cancer and we were treated poorly told that you won't be renting to us always stay no matter where we go we went to the Motel * in by Cedar Creek Mall or we had perfectly fine service but we ended up having to spend a little bit more money anyway we still haven't heard back from anybody and we are treated wrong we were completely I just don't understand that we didn't do anything wrong it was the motel itself and then we're told that they're not going to rent to us now once again because we had to put up more money we had no place to stay and I really would like this to be fixed I wasn't asking for a refund from this place we are just bringing it to their attention and it was completely unfair that in front of people they acted like we did something wrong because we were going to We were supposed to contact corporate but we did not contact corporate until now so I greatly appreciate it

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Motel 6

Customer service issue
Reported by GetHuman-ashliewo
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 471 others
0 customers following this

Timeline

GetHuman-ashliewo started working on this issue
Jul 9th, 2018 7:00pm