On **** I rented a room at about *pm. Went to the room I took a shower while my girlfri...

GetHuman-ssmithd's customer service issue with Motel 6 from June 2018

Help with my Motel 6 issue
On **** I rented a room at about *pm. Went to the room I took a shower while my girlfriend got ready. We then went out bowled a little bit and when we came back with our Taco Bell she pointed out this insect crawling on the floor. I looked and it was a ****roach. I was disgusted and went down to the rental office. I told her about it and showed her the picture. I told her I was leaving and wanted a refund she then told me that she wasn’t authorized to do refunds. I called the next day a man also said he wasn’t authorized. I just called and spoke with a manager and asked for my refund she said she couldn’t do a refund and that they would give me a complamentory stay. NO I am not interested in staying at a place that I found a ****roach in. She then began to say I know for a fact that we don’t have ****roaches. And the only way is it it was brought in. I want my refund I didn’t stay in the room it is disgusting that I found one in the room and she is refusing my refund.
I trust that Motel 6 will make this right and come up with a resolution that is fair.
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Motel 6

Customer service issue
Reported by GetHuman-ssmithd
Jun 25th, 2018 - 2 mons ago
I have an issue with Motel 6 too
Fixed
Seen by 5 customers so far
Similar issue to 378 others
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Items needed
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Date of Birth
Email on Account
Phone Number
Name of Account Holder
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Timeline
GetHuman-ssmithd started working on this issue
Jun 25th 8:16pm
GetHuman-ssmithd indicated the issue is not fixed yet.
Jun 28th 9:47pm