I was over charged, I been a customer for a year now. I have been in my room for two we...

GetHuman849427's customer service issue with Motel 6 from July 2018

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The issue in GetHuman849427's own words
I was over charged, I been a customer for a year now. I have been in my room for two weeks without air because no one would fix it, my floors was sweating due to the moist from the heat. I have an heart problem, I had to go to the hospital because I almost had an heat attack and I have high blood pressure, they kept telling me that they were going to fix it. Finally, I raked with another clerk and she moved me for two days to another floor. It's hard for me to walk up and down stairs. The manager on duty said that she would compensate me, she gave me $**, really? I went to pay my room yesterday, which would have been well it was $***, then on memorial day it changed to $***. I went to pay that yesterday and I was told by two clerks that I didn't owe anything, I said are you sure, they said yes and they thought that I was compensated. However, when I went to activate my keys they told me that I owed $**, a night. No, my rate is not even $**. They lost my profile and she charged me $** a night and I have to pay again on Sunday. *This property is so unless organized. After they told me that I didn't have to pay, I paid $*** and that only took me to Sunday because she said that it was nothing that she could do. I had to buy * fans to keep cool and finally on yesterday, ******, the fixed the air conditioner. I all not happy and I am very hurt how they handle this situation and it all came down to sorry, it's nothing I can do. This is from the MOD and the new clerk Kenyatta.

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Motel 6

Customer service issue
Reported by GetHuman849427
Jul 4th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 437 others
0 customers following this

Timeline

GetHuman849427 started working on this issue
Jul 4th, 2018 5:39pm