Moneygram Customer FAQ

If you completed your transaction in-store, please note that some features and services such as transaction tracking or changes might not be available online. For any changes, problems or inquiries about such transactions, you would need to return to the store where the transaction was completed or reach out to Moneygram customer service. The most up-to-date contact information is available on this page that you're currently viewing.

If a transaction was completed in-store at Moneygram, it's not available to manage online. If the recipient is having issues picking up the funds or if you need to request a refund, you would need to return to the same Moneygram location where you made the transaction to get assistance. Please remember to bring your ID and the receipt you got when you sent the money. They will provide the necessary assistance you need. Keep in mind transactions can only be modified or refunded by the person who sent the money.

Вы можете проверить статус вашего перевода MoneyGram, зайдя на их веб-сайт и нажав на раздел "Отследить перевод". Вам понадобится номер контроля перевода (Reference Number) и ваша фамилия. Введите эти данные в соответствующие поля и вы сможете узнать, был ли ваш перевод получен или нет.

In such a case, it might be necessary for you to visit the same Moneygram store where the transaction was completed for help with any issues. Features such as tracking, amending or refunding transactions may not be available online for in-store transactions due to security and verification processes. For future transactions, you may want to consider using the online platform, which provides more functionality and convenience, as long as you have a secure internet connection. Remember to always keep your receipt until the transaction is complete, as it contains crucial information that might be required to resolve any issues.

We're sorry to hear about the difficulties you're experiencing. When a MoneyGram transfer is cancelled by the sender, the funds are usually returned to them, not kept or frozen by MoneyGram. If a transfer has been cancelled on the sender's end after you have received a payment receipt notification, you won't be able to withdraw the money. In such cases, it's advisable to discuss the issue with the sender to understand why they cancelled the transfer and if they are able to initiate the process again. We hope this resolves your concern.