A family member sent me money through MoneyGram and have been doing so for the last * y...

GetHuman-lotloves's customer service issue with Moneygram from November 2018

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The issue in GetHuman-lotloves's own words
Family member try and send money to me ... A family member sent me money through MoneyGram and have been doing so for the last * years successfully the sender sent it to me a little early and I misplace my identification when I finally found it I went to retrieve the money customer service told me I could not pick it up so I told you receiver and is he cashier told him that he would have to pick the money up so it was refunded to him and he tried to make the attempt of sending it back and it was rejected what we cannot understand is why if there was going to be a problem with a late pick up choose MoneyGram ask for senders and receivers phone number and don't take time out to call them and tell them there is a problem what makes the matters even worse is that he trying to send it through Western Union because he had no choice and you guys went through the same system so again it was rejected I am in a unfortunate desperate situation and in need and I don't understand why this is happening
It is especially frustrating because this can affect my housing situation for me and my kids
To continue service MoneyGram
For over * years my dear friend Larry Smith has been sending me money through MoneyGram
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Moneygram

Customer service issue
Reported by GetHuman-lotloves
Nov 8th, 2018 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1900 others
0 customers following this
Items needed
Payment tracking number
Sender's name
Receiver's name
Amount of transfer

Timeline

GetHuman-lotloves started working on this issue
Nov 8th, 2018 8:05pm
GetHuman-lotloves shared this issue with others over email
Nov 8th, 2018 8:27pm