locked out of account

GetHuman-zvozoff's Account Access issue with Mojang from February 2021

18 views | 4030 similar | 0 following
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GetHuman-zvozoff's next move: try the Mojang help center.
Mojang doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zvozoff will want to follow the link below to head to their help center. We will check on GetHuman-zvozoff later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-zvozoff may need:
Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-zvozoff's own words
got logged out of the minecraft launcher as happens every once in a while, but this time the password didn't work and the reset password email never sends. When I hit "go back" on the log in screen, I see my account with the correct email underneath it, but no passwords I know work on the account. Even typing in or copy pasting the exact email under my account name doesn't send an reset email. The email works fine otherwise.

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Mojang

Account Access issue
Reported by GetHuman-zvozoff
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 4030 others
0 customers following this

Timeline

GetHuman-zvozoff started working on this issue
Feb 3rd 7:28pm

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