Unable to cancel Realm pass and account password was changed

GetHuman-boylands's customer service issue with Mojang from July 2020

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The issue in GetHuman-boylands's own words
I bought an account of someone on Ebay, they gave me an email address and password for it. For about ** days it was all good and I was using the realm free trial until yesterday when I tried the log on and the password had been changed. I am not worried about losing the game its just that my card details where filled in for the realm pass and if I can not get this account and cancel this it will keep charging me. I was wondering if you could help me sort this out, I can provide you with and info you need to sort this out

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Mojang

Customer service issue
Reported by GetHuman-boylands
Jul 14th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 4384 others
0 customers following this

Timeline

GetHuman-boylands started working on this issue
Jul 14th, 2020 2:46pm
GetHuman-boylands indicated the issue is not fixed yet.
Jul 14th, 2020 7:13pm

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