My son has been playing Minecraft for over a year - we bought the Windows ** edition on...

GetHuman-ejwood's customer service issue with Mojang from October 2018

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The issue in GetHuman-ejwood's own words
My son has been playing Minecraft for over a year - we bought the Windows ** edition on the Microsoft Store.*My question is, should we also have installed a launcher? We were not directed to do so when we bought Minecraft, just started playing...however, my son thinks it takes a long time for us to get any of the updates. Would this happen straightaway if we had the launcher? How would I install the launcher? *Apologies - I don’t know much about computers! I’ve tried searching on the internet but can’t figure out if we need a launcher or not. It sounds as though there are different launchers available...*Also, do we need a Mojang account? *Thank you **
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Mojang

Customer service issue
Reported by GetHuman-ejwood
Oct 18th, 2018 - a mon ago
I have an issue with Mojang too
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Seen by 6 customers so far
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GetHuman-ejwood started working on this issue
Oct 18th 3:51pm