Whenever I try to get onto Minecraft, and open realms, the screen immediately goes to s...

GetHuman1363810's customer service issue with Mojang from October 2018

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The issue in GetHuman1363810's own words
Whenever I try to get onto Minecraft, and open realms, the screen immediately goes to something saying "Please Try Restarting Minecraft", I have done this multiple times, along with logging in and out of Minecraft a bunch of times and so on. I really need help with this - I am paying for a realm. I was wondering if perhaps it is because my email to renew my realm said it would take * days. Please please please help!
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Customer service issue
Reported by GetHuman1363810
Oct 17th, 2018 - 3 mons ago
I have an issue with Mojang too
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Seen by 3 customers so far
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GetHuman1363810 started working on this issue
Oct 17th, 2018 3:07pm