Whenever I tried doing lately, an alert page supposedly from Microsoft would pop up, bl...

GetHuman2958768's Technical Support issue with Microsoft - Tech Support from May 2019

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The issue in GetHuman2958768's own words
Whenever I tried doing lately, an alert page supposedly from Microsoft would pop up, blocking what I was doing and saying that my accounts, including banking, was being compromised by hackers. It happened this past Friday, so this time I called the number provided. I got an employee who took me through a lot of things to try and fix it by giving me the codes so he could log into my computer and control it. Then he said I had a lot of trojans (especially an older one) and compromising things. I was on the phone with him a good * hours or so and he had me go to get a "google play" card so he could clean up my computer. H supposedly was putting the money into my bank account, which he did the *st $***, but something was wrong with that card and he had me go get another one. When we finally got things resolved (at least I thought so) we hung up. He did tell me that both of the $***'s would be put into my account within **-** hours, but I don't think it ever did. The original number I called from the number on the popup (which had a red background) and the tech I talked to gave me this info about himself: Dave Morris An M***(don't remember what he could this number) ***-***** his "toll free" number: *-***-***-**** Ext. ****. He, also, gave me his employee number of MS*****. I'm beginning to think that this might have been a scam and I can't afford that I had $*,*** in my bank account at the time and am a senior citizen on a fixed income and cannot afford to loos this money. I did bring up my windows in the lower left corner and typed in "Microsoft support" to get this phone number: *-***-***-****. My home phone * is ***-***-**** and my cell * is ***-***-****. My email below.

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Microsoft - Tech Support

Technical Support issue
Reported by GetHuman2958768
May 21st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 11899 others
0 customers following this

Timeline

GetHuman2958768 started working on this issue
May 21st, 2019 11:17am
GetHuman2958768 indicated the issue is not fixed yet.
May 23rd, 2019 3:35pm

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