About a month ago, I installed Windows ** Pro October **** (clean install). I am recent...

GetHuman-mirmahdi's customer service issue with Microsoft - Tech Support from November 2018

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The issue in GetHuman-mirmahdi's own words
About a month ago, I installed Windows ** Pro October **** (clean install). I am recently seeing a windows activation problem. I tried using the troubleshooter to fix it, but it claims that my windows license is for Home edition, while I am sure that it is a Pro.**In the first place, I had upgraded from Windows * to Windows *.* Pro, and then from Windows *.* Pro to windows ** a few years ago and it got activated with no problems all these years (I reinstalled Windows ** since then a few times). I was never given a Windows ** Pro product key (because it was activated after an upgrade from Windows *.*).**A couple of years back, I had a major repair of my laptop (motherboard was changed) but Windows ** Pro remained active since then (even after reinstalling it a few times), until this October **** update. Now I am reading in the forums that I had to associate my Windows ** Pro license with my Microsoft account, which I did not. I even tried my original Windows * Pro product key, but it did not work on Windows ** the activation wizard of course.

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-mirmahdi
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 4746 others
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GetHuman-mirmahdi started working on this issue
Nov 8th, 2018 1:09pm