Order number ***********- FLIR FX Indoor & Outdoor HD Security Camera Bundle *In Nove...

GetHuman1609723's customer service issue with Microsoft Store from November 2018

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The issue in GetHuman1609723's own words
Order number ***********- FLIR FX Indoor & Outdoor HD Security Camera Bundle *In November, ****, I needed some indoor cameras and was impressed with the Flir promotional material. As a result, I ordered it at $***.**, with tax of $**.** and paid you a total of $***.**.**I received this product and began trying to use it and synch it into my WIFI* after weeks of trying, I was unable to do so. Then I had the IT specialists who service my home computers, take a look at it, two different people. The last one spent considerable time and concluded that it was an outdated product and not supported by FLIR updates that would have been required. They could not get it to work. I finally gave up. I have been so frustrated and then bust with other things that I did not contact your company earlier.**As this product never worked and was destined not to work according to my IT people and I relied on your Company’s obviously misleading promotional material, I request that you please credit the American Express credit card I used. If you need me to return the product I will.**Thank you.**Neil A. Morris *** *** ****
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Microsoft Store

Customer service issue
Reported by GetHuman1609723
Nov 23rd, 2018 - 10 mons ago
I have an issue with Microsoft Store too
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Seen by 5 customers so far
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GetHuman1609723 started working on this issue
Nov 23rd, 2018 1:40pm