I'm trying to upgrade my phone online but your system does not have the correct IMEI nu...

GetHuman-girlygea's Device Support issue with Metro PCS from August 2020

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The issue in GetHuman-girlygea's own words
I'm trying to upgrade my phone online but your system does not have the correct IMEI number for my current phone therefore it will not allow me to complete the upgrade. I have tried to call customer service, the AP and website multiple times the system will not give me info or allow me to speak to a human being! because of the other health conditions*covid putting me at a very high risk category I need to complete this upgrade online! my phone is desperately in need of replacement and could cease to function at any time so this is very important! The IMEI number is *************** the current phone I have is the last one purchased from them and is LG model lmx***mb. *Need metro's system to have the correct information! I'm extremely frustrated with the serious lack of customer service I've been getting from Metro this year! I used to recommend your company to everyone now I can't even seem to complete a simple upgrade without a nightmare! I've triple checked the * this is on metro's end! Need them to FIX IT!!

GetHuman-girlygea did not yet indicate what Metro PCS should do to make this right.

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Metro PCS

Device Support issue
Reported by GetHuman-girlygea
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 13222 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman-girlygea started working on this issue
Aug 23rd, 2020 9:42am