I am being robbed by your company ! Metropcs annual revenue is almost $*** MILLION DOLL...

GetHuman2618129's customer service issue with Metro PCS from March 2019

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The issue in GetHuman2618129's own words
I am being robbed by your company ! Metropcs annual revenue is almost $*** MILLION DOLLARS AND YOU HAVE TO STILL ROB YOUR CUSTOMERS ?? T mobile annual revenue Is $** BILLION DOLLARS ?? I been a customer for many years and i am shocked at the way I am being treated. I am a hard worker whom lives from check to check and taking care of my family with no government help. $** isn't a lot to a millionaire like your CEO Robert Linquist but it's a lot to me. I paid my monthly $** bill and a few days later my daughter's phone broke. I called Metropcs to cancel the line because I don't have money to buy a new phone. I asked for a credit and was told no we don't give credit. A supervisor said the same thing. I called T-mobile customer service who called metropcs on * way and asked the representative to assist me somehow. I was then LIED to by the metro representative who said she would move my due date up * weeks so I wouldn't have to pay my bill until later which would be the same thing like applying a credit. The computer only let her move it up a couple of days. She told me call back after the line was suspended. I called today and they said they can't move up the due date because the line is suspended I should have called before it was suspended. ******** !! After I complained up a storm on the phone she said she is not supposed to do this but she is giving me a one time credit of $**. METROPCS IS SO HARD UP FOR MONEY THAT THEY ARE KEEPING MY OTHER $**. Thieves !! I just had major surgery because I have cancer and I had to get aggravated today on the phone for ** minutes and I'm still getting robbed $**. I have been out of work * weeks due to my surgery and I'm not getting paid. I guess your company needs that $** more than I do. Shame on Metropcs. I am sharing my story with friends, family and social media.

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Metro PCS

Customer service issue
Reported by GetHuman2618129
Mar 28th, 2019 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 34003 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman2618129 started working on this issue
Mar 28th, 2019 6:10pm
GetHuman2618129 indicated the issue is not fixed yet.
Mar 29th, 2019 6:57pm
GetHuman2618129 indicated the issue is not fixed yet.
Mar 31st, 2019 6:33pm

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