I paid my bill *-**-** my previous payment date was on the *th each month. I was in the...

GetHuman-acoutyjo's customer service issue with Metro PCS from March 2019

1 view | 32482 similar | 0 following
Help with my Metro PCS issue
Next: our robot will wait on hold for GetHuman-acoutyjo to get a Metro PCS rep on the line!
Always use the GetHuman Phone to call Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-acoutyjo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-acoutyjo may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman-acoutyjo's own words
I paid my bill *-**-** my previous payment date was on the *th each month. I was in the hospital and unable to make the payment. When i got out of the hospital i came straight to the Metro Store and made the payment and was told i was good for ** days it wouldn't be due until *-**-**. Then on *-*-** my services were disconnected and I was told i had to pay an extra $** for another month. I wasn't asking for another month, i just wanted my services until it was due on the **nd. Customer service says there's nothing they can do to help me with this and act as if ive done something wrong or am trying to get something for free which couldn't be farther from the truth. So bottom line is i don't want to change services but if no one is willing to help me with this then I'm going to have to. I won't stay with a company who doesn't put their customers *st. I've been with Metro for over *yrs (i had an acct in FL as well) and I dont see why your company isn't willing to go the extra mile for a customer when this isn't my fault. Especially since I was told I was good until March **nd. So pls help me with this so my husband doesn't make us change companies. ********** (cell) *********** (home) *****@***.com

GetHuman-acoutyjo did not yet indicate what Metro PCS should do to make this right.

How GetHuman-acoutyjo fixed the problem

We are waiting for GetHuman-acoutyjo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-acoutyjo fixes it.
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman-acoutyjo
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 32482 others
0 customers following this

Timeline

GetHuman-acoutyjo started working on this issue
Mar 6th, 2019 9:58pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies