I can't make outgoing calls, I'm disabled and trying to contact family members before h...

GetHuman-rjsakeen's customer service issue with Metro PCS from September 2018

Help with my Metro PCS issue
The issue in GetHuman-rjsakeen's own words
I can't make outgoing calls, I'm disabled and trying to contact family members before hurricane Florence affects the area i live in in Spartanburg SC. I live alone, am registered with Duke Energy for emergency services even. Metro PCS has made it impossible for me to make Emergency Response calls and I can't even contact them due to poor non-existent spotty service. Should I find myself in a life threatening situation and survive it, I intend to seek damages. I nerd Meyro PCS to Call me ASAP

GetHuman-rjsakeen did not yet indicate what Metro PCS should do to make this right.

How GetHuman-rjsakeen fixed the problem
I was able to FINALLY get a human at *-***-***-**** and had to keep telling the AI to get me technical support. The tech walked me through steps to resolve the issue, basically a reset through the general management seiitings and reboot. Thanks so much for your assistance.
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Metro PCS

Customer service issue
Reported by GetHuman-rjsakeen
Sep 14th, 2018 - 2 years ago
Fixed
GetHuman-rjsakeen shared how to fix
Seen by 10 customers so far
Similar issue to 15011 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman-rjsakeen started working on this issue
Sep 14th, 2018 8:07pm
GetHuman-rjsakeen confirmed the issue is fixed. Hooray!
Sep 15th, 2018 8:33pm

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