Metro PCS Customer Service Issues

My name is Chris Core, and I had an experience at a Metro PCS store where I believe there was a mix-up with my phone when switching to their service less than 2 weeks ago. The retail associate was supposed to transfer my number to an iPhone or a similar device, but instead, it was switched to a cheaper phone. Unfortunately, the phone I was provided was stolen a few days ago, leaving me without a means to reach out to family or efficiently do my job. As someone who relies on their phone for work, I am in need of assistance. I am looking to resolve this issue with Metro PCS as I plan to continue using their service long term. I appreciate any help in finding a solution to this matter.

I recently picked up my new phone from the Berea, Ohio store and was surprised to receive an email from Google thanking me for a review I did not submit. The review praised the clerk, Patricia, mentioned the phone I wanted was in stock when it wasn't, and wrongly described the store's smell. I did not write this review. It seems the clerk accessed my email while setting up my phone, which is unethical and deceptive. I am now unsure about my email's security and feel the clerk should be reprimanded. I will caution others against using this location based on my experience.

I recently switched to Metro PCS due to their $50 unlimited LTE data plan and offer of a free phone from a selection which included the Samsung J7 Prime. However, upon visiting the store, I was only shown a Coolpad phone and was not informed about the other options available. The manager encouraged me to purchase insurance for an additional $6 but did not disclose that I could upgrade to a different phone after 30 days for $[redacted]. As a person with disabilities and limited funds, having a reliable phone is crucial for my health needs. Unfortunately, the Coolpad phone I received is not meeting my needs, and attempts to resolve the issue with the insurance company have been unsuccessful. I am hoping to receive the Samsung J7 Prime, as advertised, to ensure I have a dependable means of communication for my medical needs.

I recently purchased a new phone with an upgrade, and within 4 hours, the memory was already over half full. Returning to the store this morning to resolve the issue, the manager stated there was nothing they could do. Even after a factory reset, the memory issue persisted. I am extremely frustrated with this experience. Spending $[redacted] on a phone that is not functioning properly is unacceptable. I am disappointed by the lack of customer service and am considering taking my business elsewhere after this month's payment. Sincerely, Timothy S.

I would like a full refund for the phone I purchased from Metro PCS. Unfortunately, the phone has not been working properly, and the only solution offered was a warranty replacement, which would leave me without a phone for 7 to 10 business days. This is unacceptable to me as I cannot be without a phone for that long. Additionally, I was told that all my photos and videos would be transferred to the new device, but they were all lost. I am extremely disappointed with the service and the quality of the phone sold to me. I simply want my money back so I can switch providers and buy a phone that actually works. Metro PCS has failed to meet my expectations, and I am frustrated with this experience.

Hello, I recently purchased two Brand new LG STYLO 4 phones with an unlimited Family plan on the 11th of this month for my boyfriend and me. Unfortunately, his phone was stolen, and I need to deactivate his number [redacted] as well as the second line on my account. My name is Lorrayna Puefua, and the account is under my name. I've noticed a reduction in the bill, now at $37, after adding a third line with unlimited data, which is great. However, I would like to deactivate the stolen line as it's not being used and is now redundant. I hope to find a buyer for it eventually, but for now, I just want to deactivate it. Thank you.

I am experiencing multiple issues with my cellphone that seem to involve strange behavior such as automatically taking pictures, fluctuating volume with headphones, and potential interference during calls and texts. This occurs mostly around specific locations during important appointments. Since purchasing the phone on 5/02/[redacted], I have had it replaced, but the problems persist. The individuals at the Metro PC's store on University Ave have been helpful in exchanging my device, with Michael P selling it to me initially and Emilany assisting with the exchange. I am puzzled by the involvement of "ZTE" in these occurrences and am concerned about potential tracking or information gathering attempts. Your insights on this matter would be greatly appreciated.

My phone is cracked, and I am eligible for an upgrade. I followed the steps, but there is only an upgrade plan option pushing me to buy more data. I am considering moving my phone service to Cricket since they have good promotions. Metro is always adding extra charges, which is why I avoid going to their stores now. They made me spend more money than I could afford and even forced me to switch numbers for their own benefit. I also had a defective device (Coolpad) that I had to pay for again. Now that I am writing this, I am very disappointed that there is no service underground as I spend four hours a day commuting on the subway for work. I won't even bother with the upgrade inquiry this time because I really can't afford it. That's the bottom line.

I have experienced two phone failures without any explanation. I have contacted tech support, and there is an open ticket for my phone number: [redacted]. This issue caused me to miss important doctor appointments as my phone did not ring when my transportation company called; instead, it went straight to voicemail. Consequently, my pick-ups were canceled, disrupting my day significantly. I had no choice but to buy a new phone and change my number, causing further inconvenience as I now have to update it across all my accounts. Given my history with MetroPCS since [redacted] and my consistent bill payments, I believe I deserve compensation for all these troubles. My new number is [redacted], and my name is Robin Neighbors. I hope to receive a call to address this situation promptly. Thank you.

My spouse passed away a year ago, and I believe I inadvertently left his phone line active for a couple of months after his passing. However, Metro continued to charge me for his phone line despite my request to remove it. Today, when I spoke to a representative, they claimed the removal order wasn't made until July, which is incorrect. As a senior citizen battling cancer on a fixed income, I cannot afford these billing errors. I urgently need clarification on this situation as it seems like a serious mistake on their end. I would appreciate a prompt resolution regarding the excess charges on my bill due to the oversight of not updating his status. Thank you for addressing this promptly.

I am requesting an extension for my phone. I have been attempting to access the MyMetro app all day to address this issue and restore my service. Unfortunately, I am encountering difficulties with the app rejecting my account authentication, which is a new problem for me. In addition to the app troubles, I have tried reaching out to customer service. However, the automated system does not recognize my phone number, even though I have been a loyal customer for around 5 months without any previous issues. The inability to use my phone all day has been frustrating as I have not been able to speak with a live representative to resolve this urgent matter. My phone is essential for my business operations, and the current situation is causing unnecessary disruptions. I am eager for a prompt response and resolution to this pressing issue as soon as possible.

I contacted MetroPCS last Saturday, September 29th, to address two issues. Firstly, to advise them of a payment scheduled via Bill Pay from my US Bank account on October 1st. Secondly, I requested a change of my billing date to the 4th of each month. Despite being assured that the October 1st payment was noted and the future billing date would be changed, my service was still disconnected on October 1st. Consequently, my husband made the payment without informing me to reactivate our service. This led to MetroPCS receiving two payments. I am seeking assistance to rectify this situation by ensuring my account is credited, preventing billing next month, changing future billing to the 4th of each month, and avoiding charges for the reactivation on October 1st. I am eager for a prompt resolution.

I have insurance for my phone, but the company never takes responsibility, claiming it's a warranty issue. My phone won't charge properly and randomly restarts during calls. I have purchased several phones from this store, spent money on accessories, and insurance, but whenever there's an issue, they pass the buck. I'm frustrated with the lack of support despite spending $[redacted] on the phone and $60 on unlimited service. Every time I seek help at the store, they blame insurance, while insurance points to the warranty. I'm left without a functioning phone. This situation has cost me over $1,[redacted] in total, and I feel fed up with the lack of assistance. Other companies like Cricket provide better service and support their products. This ongoing problem needs a resolution, and I hope they step up and address these issues properly.

I contacted the insurance provider to seek assistance, only to find out it's a warranty issue. As usual, they are not cooperative and directed me to the store, where they demanded an additional $[redacted] payment. I am frustrated because I expected my current phone to function correctly, but it keeps malfunctioning. The charging port is faulty, and the phone frequently shuts off during calls. I've purchased six phones from your store in the past year, and there has never been any offer of assistance. I believe a replacement is necessary. Despite being told to seek help at the store, I encountered more roadblocks and got directed elsewhere. I am disappointed with the constant need to buy new phones from your establishment, only to face recurring issues.

I contacted the customer service line today around 1:55 PM CST to cancel a line on my account. The representative's initial response assumed I was having trouble paying the bill, which was not the reason for the cancellation. My husband's recent job promotion came with a company-provided phone, making our current line redundant. I found the presumption about my financial situation offensive. Since this is not the first time I've encountered issues with customer service, I'm planning to visit a store for assistance moving forward. If this type of interaction is considered acceptable, I may explore other options for my cell phone needs. - Patricia T.

I visited your store on Union Street in Lynn and experienced rude service along with loud Spanish music that made it hard to communicate with the staff. The loud music was distracting and unprofessional. Many of my friends have had similar experiences and are considering changing carriers due to this issue at your Lynn store. I suggest addressing this problem before losing more customers. I prefer not to file a formal complaint but expect a response within 24 hours. If I don't hear back, I will escalate this matter. I look forward to your prompt reply. Thank you.

Yesterday around 4:30 p.m., I visited a Metro PCS store located near Del Amo/Norwalk Blvd, unsure if it's in Artesia or Hawaiian Gardens. My phone was not charging properly even with a different cable due to a bird damaging the original one. My ZTE Blade phone was charging slowly and prompting me to use the original charger. When I explained this to the staff, they seemed uncertain and mentioned they couldn't check the built-in battery. They said they no longer supported ZTE Blade and advised me to buy a new phone, which I did. However, after returning home with the new phone, I decided to test the old charging cable and found that it was able to charge the phone from 0% to 31% since I began writing this message.

I am frustrated with visiting different Metro PCS locations and receiving varying responses to the same issue. For example, today I went to the Metro at San Pedro and Oblate in San Antonio. The clerk was unable to fix a simple problem, where my daily reminder was not showing on the screen. Although I had been trying to resolve it for the past three days by resetting it, the young female employee just did the same and claimed it was fixed, which it wasn't. The next day, I visited the Metro on Fredricksburg Rd near Zazamora. The unhelpful employee there suggested I needed a new phone, and I left. Fortunately, when I went to the Metro near my home on San Pedro and Olmos, an efficient young male employee named Cristain solved the issue quickly. He discovered that notifications had been accidentally blocked by another employee three days ago. I'm tired of wasting time driving to different locations and not knowing if I will receive proper assistance without risking my phone. Please address this problem as I have been a satisfied Metro customer for about four years and do not want to switch to another provider for reliable customer service. Thank you for your assistance.

Good evening, I am frustrated with the company's payment process. The representative, Michael, refused to help with my payment issue at 7:45pm on 10/7/18, despite my attempts all day. He insisted on troubleshooting my PC instead of waiving the fee as the website would not process my payment. This back and forth was unprofessional and rude. His lack of customer service skills was evident. I hope for a discounted bill due to this inconvenience and request a follow-up call once resolved. Thank you, S. Johnson

Greetings, my name is Christopher Foust. I recently switched to MetroPCS from my long-time company. I purchased a new phone, initially a Galaxy 9, but ended up with a ZTE Blade. Despite being told it would arrive within 7 days, it has been two months and I haven't received it. The store has been unhelpful, and I'm frustrated as I work out of state, only returning home to St. Louis occasionally. I bought a new phone as a temporary solution, but now MetroPCS claims they won't address the ZTE phone issue. I've called customer service numerous times and visited the store but haven't made progress. I've encountered both rude and helpful staff. I seek assistance in resolving this matter promptly. Thank you.