Metro PCS Customer Service Issues

I recently got a new phone with the number [redacted]. While babysitting, the kids set a pattern lock, and an employee at my service provider reset the phone. Now, I can't unlock it. I don't remember my Gmail password [redacted] The main issue is the phone number; I can't see the text to unlock it. The number [redacted] doesn't work, and I tried using [redacted], but it didn't go through. My new email [redacted] is not set up on the device. Can someone help me set it up? My password is [redacted]8.

Hello, I purchased a phone from a pawn shop recently and unfortunately, I encountered an issue. Upon trying to set up my new phone, I discovered that it is Google locked. I cannot return the phone to the pawn shop, and I don't want to sell it to someone else facing the same challenge. The IMEI number is [redacted]-08-[redacted]-8. I spent $[redacted] on this phone which I intended to use with T-Mobile. I'm in need of assistance to unlock it so I can use it for work tomorrow. Any help would be greatly appreciated. Thank you. LG Model: LGMP260, IMEI: [redacted]-08-[redacted]-8.

I bought a Metro PCS phone and switched my service to Metro in December [redacted]. Unfortunately, shortly after, I fell seriously ill and was hospitalized for two months until March 1, [redacted]. During my brief usage, I paid for a full month of service I couldn't utilize due to my hospitalization. I've been attempting to resolve this since March, but haven't made any progress. Despite my efforts, I've been unable to speak with someone regarding this issue. I've even tried sending my hospital discharge papers to prove my situation, but no assistance has been provided. Feeling let down, I have been considering switching to Verizon or going back to Straight Talk, as I never encountered these problems with them.

I am experiencing two issues that I need assistance with. Firstly, there is no call reception at my home in downtown San Jose, CA. I have had multiple Metro and Sprint phones, and I am facing continuous call drops despite troubleshooting efforts. The support team closed my case without a resolution (Case ID#[redacted]18). Secondly, my boyfriend paid $40 towards the wrong account in August, leading to a disconnection. I was promised a credit of one month and $10 off on the following bill, but I have yet to receive confirmation despite multiple follow-ups. Additionally, my boyfriend paid $33 on 8/27/18, even though it wasn't due until the 14th. I need the $33 payment credited back to my account, along with the original $40 paid in error. I request written confirmation of these adjustments.

Hello, my phone number is [redacted]. I recently installed an operating system update on my Metro iPhone. Unfortunately, it seems that all my photos, videos, and files have been deleted without warning. I wish there had been a prompt or notice about potential data loss so I could have backed up my information. I am in urgent need of recovering these photos because I have crucial evidence related to a crime that I need to submit to the police by Thursday. I must stress that this data is sensitive, and I do not authorize anyone to access or download it without my permission. Can you clarify if Metro backs up phone data to The Cloud? I'd appreciate guidance on how to recover my lost data promptly. Your help in this matter is highly valued. Thank you.

I have been a loyal MetroPCS customer since December [redacted]. Unfortunately, in February, my husband was detained by Immigration and remains in custody. This situation has left my three-year-old daughter and me homeless, causing us to lose most of our belongings due to financial struggles and theft. Currently, my husband's phone is missing, adding to our communication challenges. We are now living out of our truck and I am worried about our safety without a working phone. I am unable to pay my bill at the moment but desperately need my phone service for communication and accessing vital information related to my husband's case. I am requesting assistance in restoring my phone service either through a partial payment, alternative payment arrangement, or service extension until the next due date. Thank you for your understanding and support.

Hello, I bought my Samsung Galaxy S6 over a year ago because it was unlocked. On September 3rd, I visited an ATT store, a Metro PCS store, and the Metro PCS corporate office in Denver to unlock my phone, but they couldn't help. Metro PCS mentioned contacting Samsung but I haven't heard back. I'm frustrated with the product and service. Please unlock my phone today or provide me with a similar unlocked phone. Thank you, Dana

I have been a customer of Metro for over 4 years, with multiple accounts. On September 5th, I contacted Metro's [redacted] number as my bill should be $80 per month, but I was charged $[redacted]. This has been happening for months now, and every month I have to call to get it fixed. In May [redacted], I received a $77 credit because I was consistently overcharged for my selected plan. Despite receiving credit, my bills have been fluctuating from $[redacted] to $[redacted] every month. Yesterday, I spent over an hour on the phone with Edward, a supervisor, who claimed my account was opened in July and that the credit had to be repaid, resulting in a $[redacted] bill instead of $80. Edward was unhelpful, stating the past information was gone due to the account being treated as new in July. I feel frustrated and robbed by these billing errors. I paid the $[redacted] today, but I am considering canceling all my accounts. Your assistance in resolving this matter is greatly appreciated.

I'm Kim J., a MetroPCS customer. I'd like to address some issues I've encountered. I recently received a text about a discount, but the refund ended up in my bank account. When I visited to resolve this with the employees, unfortunately, the discount was withdrawn. I feel disappointed by the lack of consistency in communication and service. I value honesty and integrity in a company, and I hope for better professionalism in the future. I intend to share my experience on social media to highlight the importance of transparent and reliable business practices. Thank you for your attention to this matter.

I spent a total of 8 hours over two days troubleshooting an issue with porting my phone number over, only to find out it wasn't necessary. After finally adding a third line with a different number, a process that could've been completed in the first 30 minutes, I encountered uninformed and unprofessional store reps in my town. Despite requesting two customer service managers to call me back in the last 3 days, I have yet to receive a response. When I tried again last night, I was abruptly disconnected when mentioning the supervisor. I would like a manager from your corporate office to reach out and address why I should continue with MetroPCS for both of my accounts. This experience has left me with a negative view of your company.

I am experiencing difficulties with my phone's speaker during calls. The other party can't hear me, but I can hear them. The same issue occurs with incoming calls. I have attempted to resolve this by turning off my device and following the tips on your website, but nothing has worked. Please contact me promptly as this is affecting my ability to make important calls and attend meetings. My contact number is [redacted]. Sent via Yahoo Mail on an Android device.

My phone number is [redacted]. My name is Melanie Stone and my account code is [redacted]1. The answer to my security question is Jason. My phone was disconnected on Wednesday despite being granted a 48-hour reconnection on Monday after multiple attempts to reach a MetroPCS customer service representative. I paid my $56.00 bill just 2 weeks ago, and this issue has occurred before. In the past, speaking to a human representative resolved the problem quickly by adjusting the due date. I am not under contract with MetroPCS and question why I am being charged $56.00 for only 2 weeks of service. With my mother's recent surgery and my daughter away at college, not having phone service is very distressing. I hope this matter is resolved promptly, or I will consider taking my business elsewhere and informing others of my experience. Thank you for your assistance. Sincerely, Melanie Stone

On 09/07/[redacted], my mother and I ported four lines to Metro. Three lines transferred smoothly, but unfortunately, [redacted] did not port over successfully. Safelink gave me the run-around and even hung up on me, as well as the Metro rep who assisted us. Despite being informed it would take 24 hours and be resolved by 3 pm today, the number is still not transferred. I contacted them again and was informed that my number needed to be released from Safelink first since it would only port over to T-Mobile after that. Despite spending hours at the Metro store yesterday and making numerous calls, I have had no luck so far. This is not Metro's fault entirely, but the process has been frustrating. If needed, contact me at [redacted]. Thank you. - Roxie, Account Holder: Joey Whited, [redacted] Albemarle Ave SE [redacted].

In expanding market share, enticing new customers with phone deals is crucial, but ensuring the loyalty of existing customers should also be part of the business strategy. Recently, my experience at the Metro PCS corporate store in downtown Brooklyn was disappointing due to unhelpful and unprofessional customer service. The lack of assistance and the significant price difference for existing versus new customers when upgrading to an LG Stylo 4 left me dissatisfied. After the unpleasant encounter at Metro PCS, I visited Sprint, where I received excellent service and was shown better phone options at competitive prices, comparable plans, and wider network coverage, including in Europe. As a loyal customer of nearly ten years, I believe MetroPCS should value existing customers by offering competitive deals to retain their loyalty. Treating existing customers well while attracting new ones will lead to sustainable growth and customer satisfaction. I urge MetroPCS to consider implementing a customer loyalty program to reward long-time patrons like myself. By prioritizing customer satisfaction for both new and existing clientele, MetroPCS can excel in the telecom market.

I submitted my payment for my MetroPCS bill of $30 on September 6, a routine I've followed for the past five to six years. The payment is set up for automatic withdrawal through Bank of America. Both my records and Bank of America confirm the payment was sent to MetroPCS. Despite numerous attempts in the last 4 days, I have been unsuccessful in reaching a customer service representative at MetroPCS to address this issue. I am met only with a recording suggesting that I have not paid and that my service is suspended, even though I wish to resolve this. This situation is incredibly frustrating; it should not be this difficult to address a $30 payment matter. I want to clarify that this is not due to insufficient funds. A MetroPCS branch claims it is Bank of America's fault, but I have evidence of payment. If I could speak to a representative, this could be resolved quickly and with much less stress. How can a company function or assist its customers if it cannot be reached? Although my account may seem insignificant, I am close to switching carriers if this persists. Each time I call the various numbers available, I receive the same suspended account message, asking for a payment which I have already made. I am hoping for a swift resolution so I can focus on other aspects of my life.

Hello, my name is Ryan Estenson. I would like to request a payment extension until this Friday. Due to unexpected expenses, I had to allocate my funds towards my aunt's funeral and plane tickets. Could you also please enable my internet data until Friday as I am still coordinating memorial arrangements for her? Alternatively, if that is not possible, I solely request the payment extension until Friday when I will receive my paycheck to settle my cell phone bill. You can reach me at [redacted]. Thank you for your understanding and assistance. God bless.

It seems that my payment was $4.00 short, causing my service to be turned off without prior notice. I have since sent two payments today, each for $5.00, to rectify this. Frustrated, I contacted [redacted] from my phone, but was unable to speak to a live representative and ended up with an unnecessary extension. Despite forwarding the $4.00 twice already, your center claims it is still outstanding. Although I have a 48-hour extension without data access, I would like my data plan reactivated immediately since I pay for services in advance. Why isn't the system recognizing my payment and continuing my service for the paid period? I would appreciate it if you could reconnect my service with my data plan promptly. Service Line: [redacted] - W. Bill

Hello. I have two inquiries. My fiancé and I are on a shared plan with Metro PCS. Due to my pay schedule, I typically settle my bill a few days past the due date. This causes us to opt for two 48-hour extensions monthly, given that I usually receive my payment a few days after the phone due date. We have noticed that sometimes during the 48-hour extension, our internet data works, and other times it does not. Why is that? We heavily rely on our phones for business and require consistent internet access. Additionally, every month my pay arrives about 4-6 days after the initial phone bill due date before using the extension. Can we adjust my due date to the 19th of each month so we can avoid using extensions regularly? Our bill is promptly paid every month. The staff at the local store mentioned the possibility of restoring our service for this month while shifting the due date to next Wednesday, the 19th, and prorating the 5 days to the next bill. I am willing to pay for the extra days this month without any issue.

I terminated my service with Metro PCS on 9-12-18, and my number was successfully transferred to another carrier at the store. I confirmed the switch with a Metro representative. Despite this, I am still waiting for my owed credit. When I attempted to purchase additional storage last week, I was misled and ended up with a speed upgrade instead of the space I needed. The $10 credit given for this mistake was not the service I desired. I expected a credit after the number port, but it seems delayed. I hope to receive the credit for the unused service and the $10 adjustment promptly. My bills were due on the 2nd, but I cancelled on the 12th, and I request the outstanding credit be processed accordingly.

I encountered issues with my phone during a system update causing it to shut down and not turn back on. As a result, I had to purchase a new phone. Now, with the new phone, I am prompted to do another system update, which I am hesitant to proceed with fearing it might render the phone unusable again. The store representative advised me to use the insurance claim for a replacement, but the 3-day waiting period is not acceptable given the circumstances. I feel frustrated as a paying customer to be in this situation, especially when the phone failure seems to be related to the company's updates. This phone, which I've only had since August, has been problematic with app downloads and frequent restarts, making it the worst phone I've owned.