Metro PCS Customer Service Issues

I am currently unable to make outgoing calls. Being disabled, I am trying to reach out to my family members before hurricane Florence arrives in Spartanburg, SC where I live alone. I am registered with Duke Energy for emergency services, but Metro PCS has hindered my ability to make Emergency Response calls. The poor and non-existent spotty service makes it challenging to contact them. If I find myself in a life-threatening situation and manage to survive, I plan to seek damages. I urgently need Metro PCS to contact me as soon as possible.

My phone, which is only 4 and a half months old, is experiencing multiple issues. I have reached out to customer service several times regarding the following problems: frequent call drops that occur in less than a minute, blurry picture messaging, and the sound level decreasing on its own making it hard to hear calls, resulting in calls going to voicemail. Additionally, my voicemail function is malfunctioning by emitting a loud beep instead of allowing callers to leave messages. The call quality is poor, and unfortunately, the customer service at Metro PCS has not been satisfactory. I endured a 40-minute hold time on my last call, yet no assistance was provided. Every time I seek help for my phone, the wait time to receive support is unreasonably long.

I have two accounts linked to my profile. I work as a firefighter on an oil rig and won't be back on land until next month. I have children, and it's crucial for me to stay in touch with my sickly daughter. I'm hoping for a 30-day extension or approval to ensure I can communicate with her during this time. It's difficult for me to be away, but not being able to hear her voice would be unbearable. I'll return on shore either on October 15th or the 16th. Your understanding and assistance in granting me this extension would be greatly appreciated.

I purchased four phones in May or June and was happy with the service. However, by the end of July, after moving, the service stopped working. Despite paying $[redacted] for July and August, we were unable to use our phones. A Metro store representative suggested switching carriers, but even after doing so, Metro refuses to unlock our phones, which we love and paid for. This situation has resulted in us losing money for phones that are now unusable. We are hoping there is a way to unlock our phones as we like them and may consider switching back to Metro in the future. Currently, with financial constraints and retirement income, purchasing new phones is not an option for us. Any assistance in unlocking our phones would be greatly appreciated.

I have a MetroPCS account with high-speed internet, unlimited talk, and text, but I'm having trouble watching NFL on my phone. It asks me to log in with a television provider, but I don't have one since I don't own a TV. Since I'm paying the full price for your services, is there a television provider PIN or any other information I need to access NFL football on my phone? I want to watch the games, but I'm not sure what details are required for this process. My account number is [redacted]. I appreciate any help you can provide.

I bought a phone and service from Metro PCS based on a recommendation. However, I have been facing numerous issues since having it. I am unable to send texts unless I restart the phone, and sometimes that doesn't even work. When I try to dial a number, it just shows "dialing" without connecting. I keep receiving a message saying "You are almost out of range, call may drop." This situation is getting increasingly frustrating as I can't rely on the phone. I also discovered that I can't switch providers because the phone is locked for [redacted] days. If I find myself in an emergency unable to use the phone due to the unreliable service, I will seek legal action.

My Direct Express Debit card was compromised. Despite the drained funds being replaced, my current card is frozen until the new one arrives on Friday night. I won't be able to pay my phone bill until then. I kindly request a small amount of [redacted] talk and text minutes to temporarily cover my needs until I can make the full payment on my number: +1 [redacted]. I am willing to pay for these minutes along with my regular bill on Friday. Your assistance would be greatly appreciated. Regards, P. G. Bergeron

I bought a Samsung J7 Prime under a plan in June [redacted] for my friend, L. C., with phone number [redacted]. I was assured that I could use it in Trinidad upon my return, but unfortunately, it's now permanently locked and unable to accept my T&T SIM card. A local technician advised me that I need a specific unlock code from Metro PCS to resolve this issue.

I visited one of your Metro PCS stores to switch my service. Initially, I had no issues for the first two days, but on the third day, I experienced 15 dropped calls. Moreover, I couldn't access the internet at home, make/receive calls, or text. Attempts at using Wi-Fi calling also failed despite having Wi-Fi at home. I requested a $69 refund for the service as I only used it for three days. Despite traveling to different stores for assistance, I was ultimately told by a representative at a corporate store on Normandy Boulevard that they couldn't issue a refund, citing it was at their discretion. This situation is frustrating, especially since I'm on a fixed income due to disability, lack a vehicle, and had to borrow transportation to visit the stores. Losing $70 is significant for me. I hope for a resolution and can be reached at [redacted] or [redacted] Thank you.

I made a payment for Metro PCS on 8/15/18 and switched carriers on 8/20/18. My Metro PCS service was disconnected immediately even though I only used it for 5 days. My bill was paid until 9/15/18, and I couldn't get anyone to assist me in obtaining a refund for the remaining 25 days. I visited both corporate stores and authorized dealers, but no one could provide assistance. I was unable to reach anyone online or by phone. I believe I should be refunded for the unused days. I am very disappointed with the lack of customer service I received from Metro PCS.

I recently bought an Aristo2 Android phone at the Taylor, MI store on Eureka Rd last Saturday. I was informed that this was an upgrade from my broken phone. However, I am disappointed to find out that the LG Aristo2 does not allow me to block numbers effectively. When I try to access the settings for blocking, it only gives me the option to redirect callers to voicemail, unlike my old phone which allowed for efficient blocking. I would like to exchange this phone for one that can properly block numbers. The store is currently refusing to do so, which leaves me dissatisfied as a long-time customer. I hope the CEO of MetroPCS can assist me in resolving this issue. Despite contacting LG, they suggested that MetroPCS should facilitate the return. Thank you, Amy.

Hello, I'm seeking assistance as my phone was stolen, and the individual severely damaged it. They activated a lock code on my SIM card, and I have attempted it six to seven times already, with only two more attempts before it locks permanently. I urgently need help from a customer service representative to unlock my phone before this happens. It's frustrating that I cannot reach anyone at MetroPCS, and I might have to bike in the heat. I am troubled further because the system is requesting an email, but I can't access my phone to retrieve it. How can I proceed to get help for this situation?

It can be frustrating when dealing with automated systems. Metro PCS's reliance on computer-based customer service may not be the most convenient. The online payment process could be improved, as there were issues with recognizing a valid email address. It would be beneficial to have a direct way to speak with a human representative without having to visit a store. Metro PCS may want to consider offering more human assistance for complex issues that automated systems might not be able to address effectively.

I recently bought what I thought was an iPhone 6, but upon checking at the Apple store, it turned out to be an iPhone SE. The customer service representative advised me to return it to the store of purchase, where they claim it's an iPhone 6. When I tried to address this with the store, the staff member mentioned she is not from that branch but the one on Lancaster Avenue, and told me that after 30 days, I can't exchange the phone. I explained that it hasn't been 30 days yet, but she said I couldn't return it. She also mentioned they couldn't find the purchase in their system.

I recently had two lines on my account, and I requested one be canceled. However, after the call, I realized I am still being charged for two lines. When I called back to address this, they asked for my high-security passcode, which I provided. They then claimed it was incorrect, even though I did not change it. Now, I am unable to make any account changes and am still paying for a disconnected line. I was advised to visit a retail location with identification, but I used a false name when opening the account. I'm at a loss for how to proceed and need assistance resolving this issue.

Hello, my name is Tyrone J. Recently, I bought an ALC 6062w Alcatel 7 32GB from Cell Touch NC. Janette there told me that by upgrading my old phone and getting an eligible unlimited plan, the phone would only cost $29. However, when I got home and activated it, I realized the cost was much higher. The next day, my service was cut off, and I had to pay $[redacted] for the phone plus a $10 device change. Customer service clarified that the discount was only for new customers switching from another carrier. Feeling misled, I believe I overpaid. My total expenses came to $[redacted].76, and an additional $50 to reactivate my service. If my concerns are not addressed, my family, with a total of 5 accounts, will consider switching to a different provider. Thank you, Tyrone J.

I purchased four phones in June [redacted], along with four lines for a total of $[redacted] per month. Unfortunately, we had to move the same month and discovered that our phones did not work at our new location. Despite paying $[redacted] per month for two months, we had no phone service. After a tower check by the Metro store, they suggested changing carriers. However, Metro would not unlock our phones. I need my Alcatel A30 Fierce phone unlocked urgently, as it is essential for my kids who are in school. I truly appreciate the help and look forward to using Metro again in the future. I have recommended Metro to many friends, and I am eager to return once this issue is resolved. Please assist me in unlocking my phone. Thank you for your support. - Mrs. S.

I am writing on behalf of my disabled son who works in Seattle and relies on the [redacted]/[redacted] bus to the [redacted] transit center. Yesterday, at 2nd & Seneca, he was met with a disappointing experience. The male driver extended the ramp for his wheelchair, only for the woman accompanying him, possibly in a training capacity, to deny him entry due to lack of space. Despite no other wheelchair users being present and her refusal to ask anyone to free up the designated area, he was forced to exit and wait for the next bus. Unfortunately, he did not catch her name but described her as a large woman with voluminous hair. This incident occurred on 09-24-[redacted]. I am concerned about the treatment my son received and question if this aligns with your company's training for employees. Despit making it onto the following bus, such behavior is disheartening and should not be tolerated.

I recently visited your store on Midlothian and Hall Street. An individual named Nada, who is supposed to be the supervisor, allowed someone to make changes to my MetroPCS account without my permission. This individual disregarded my agreement with MetroPCS, as I have a protective order against them which prohibits any alterations to my account. Nada failed to notify me or seek my consent before allowing this unauthorized access. I have already sought legal advice and urgently require assistance. I am on my way to court to address this issue caused by the person violating the protective order due to your employee's actions. It is concerning that your employee did not follow proper procedures and permitted outsiders to manipulate accounts based on shared information. I have evidence of this incident and have involved law enforcement for documentation.

I purchased a defective Motorola E5 at your Kansas City, Missouri store on September 8th. Upon returning the next day, I was informed the phone wouldn't charge, and a replacement was necessary. The technician assured me a new phone would be ordered. On September 25th, when no update was provided, I revisited the store only to discover no replacement was ordered. I was advised to contact Motorola for a replacement. The lack of action means I may need to wait an additional two weeks for a functional phone. The disregard for my issue after payment was disappointing. A gesture of compensation for the inconvenience would have been appreciated, but the poor customer service has led me to consider switching providers.