I purchased a phone and which was supposed to be the iPhone * & I keep going back and c...

GetHuman1177597's customer service issue with Metro PCS from September 2018

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The issue in GetHuman1177597's own words
I purchased a phone and which was supposed to be the iPhone * & I keep going back and calling the store I purchased the phone from and they keep telling me it is a ** but I took it to the Apple store and it’s the SE and when I called CSR they told me to take it back to the same store to where I purchased it! The young lady informed me that she is not the manager of that store but of the Lancaster Avenue store and I have to keep the phone after ** days. It hasn’t been ** days! So I proceeded to tell her that it hasn’t been ** days and she informs me that I can’t return my phone to exchange it, I told her to read where it says it on the receipt and then she tells me “I DIDNT PURCHASE THE PHONE FROM METRO,THE NUMBER NOT COMING UP”
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Metro PCS

Customer service issue
Reported by GetHuman1177597
Sep 21st, 2018 - 6 mons ago
I have an issue with Metro PCS too
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Seen by 6 customers so far
Similar issue to 15710 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman1177597 started working on this issue
Sep 21st, 2018 7:59pm