On Feb. **th* I went to pay my bill and was given various amounts and changes had been...

GetHuman572434's customer service issue with Metro PCS from April 2018

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The issue in GetHuman572434's own words
When I went to pay my bill I ran into issues of being overcharged and changes being made to my acvount by employee Emogene Cumings without my permission! ... On Feb. **th* I went to pay my bill and was given various amounts and changes had been made to my account that I did not authorize. Disgruntled and pissed* I left, went home, and called Metro PCS Customer Service. I spoke with Nadia ID* ****** Who told me to Pay $***.** for Feb. ******* $*** ** for March by March **th. I told her NO* I've been paying every month and I will continue to pay every MONTH. She said okay and reiterated the total for Feb. and for March, that were to be paid. On March *st went into the Store, and was told that something was wrong with the debit card machine, so I would have to pay cash. Left, went to Keesler Credit Union, got cash, and returned. The lady agreed my bill waa $***.** plus additional fees that were not paid with the device change. Therefore, I paid the $***.** plus $**. Device change fee, $* insurance $*.** processing fee. For a total of $***.** Then I was told she could not give me a paper receipt, due to printer being down. Royally pissed! Reassured and guaranteed* all future bills would be $***.**, as long as there were no changes to my account. *NOTE: I received numerous text stating I had to pay various amounts of money for two and a half days! March **, **** Go to pay my phone bill for April...same ole okey doke: more money!!! Why? Because the insurance wasn't paid last month! A lie!!! Again, forced to pay extra money in order to have a basic necessity! Pissed, to the max! Asked why this keeps happening, and explained to Joseph (manager), everything that had happened on my last visit. Per our conversation, he asked me did I still have the text* of which I told him yes, but on the other two numbers. He aaked that I text or either bring them to him so he could talk to his District Manager about it on Monday, but I would still have to pay the insurance* for a total of $***!!! Uuuggghhh! Called Alicia, to get the phone with text. She will take it to him between *:**-*:**. Paid the $***. Joseph reassured me he would look into this: I left. *:** pm, Alicia called to say she was at Metro and Joseph has Screenshot all the text from her old phone. I questioned, how was that* since everything started with the device change ***** plus the old phone should not have even been working, since there was a device change! Asked Alicia to check her new phone: low and behold* all of the messages are on it as well!!! I ask her to ask Joseph could that possibly be why they kept trying to* charge me so much. Again, he reassured me that he would talk to his manager, and call me as soon as he could. March **, still hot about the phone* I search my phone and discover my notes pertaining to my call to Metro PCS and what Emogene did on the *st of March. I call Metro local store and tell Joseph about my duscovery. He again reassures me, he will take care if it. I have to call back: forgot to ask him if ge wanted me to text this to him! Smh! Just called Jiseph aka "Joey", to see if he wanted my notes, and he said, yes** please text them to me and gave me his number I texted them to him (Joseph) Metro PCS Customer Service Rep and ID number included. Texted to: (***) ***-**** Manager Joey Called Metro back on Tues. April *, **** and was told Joey was off. Called back Thurs. April *, **** and was told Joseph was with a customer. I asked to be put on hold. Spoke with Joey and he stated there was nothing they could do to reimburse me my money or to rectify the situation. That they couldn't be held accountable for something Emogene Cumings did. I told hom I was going to contact Corporate and he said hopefully they can help you, but there's nothing I can do at this time. I need to speak with someone NOW!
First, no changes should have been made to my accout. Sexond, I should not have been charged a device change fee twice. Third, I should not have had to pay an additional $* this month for insurance I paid last month!! I want all my money I overpaid back! I have been a faithful customer for over * years and I do not feel like my commitment to thus company is appreciated or respected!
Give me my money back and customer satisfaction! Plus someting small for the aggravation!
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Metro PCS

Bill payment! And I do NOT want no email response! I'm human: let me speak to a human!
Customer service issue
Reported by GetHuman572434
Apr 5th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 7976 others
0 customers following this
Items needed
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Name on account


GetHuman572434 started working on this issue
Apr 5th, 2018 5:06pm
GetHuman572434 reviewed the items needed
Apr 5th, 2018 5:07pm