I would like to cancel my order. Please credit my original payment of $**.**.**In Febru...

GetHuman3596883's customer service issue with Mercari from March 2021

Help with my Mercari issue
First: share to improve GetHuman3596883's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3596883 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman3596883's own words
I would like to cancel my order. Please credit my original payment of $**.**.**In February, I ordered a Hallmark Ford Mustang **** from Kimberle**p for $**.**.*With tax and shipping, the total charged to my credit card was $**.**.**I have received an email message from the USPS as recently as March **, ****:*"Hello Kurt Brungraber,*A shipping label has been prepared for your item at *:** pm on February **, ****, in GRAND RAPIDS, MI *****. This does not indicate receipt by the USPS or the actual mailing date.*Tracking Number: **************************"**It is now March **. The tracking *************************** still shows this status:*"Status*Pre-Shipment*February **, ****, at *:** pm*Shipping Label Created, USPS Awaiting Item*GRAND RAPIDS, MI ***** "**In over ** days since ordering, I have not received the item* since then, I have ordered the item from another vendor.**I repeat: I would like to cancel this order. Please credit my original payment of $**.**.

GetHuman3596883 did not yet indicate what Mercari should do to make this right.

How GetHuman3596883 fixed the problem

We are waiting for GetHuman3596883 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3596883
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 4144 others
0 customers following this


GetHuman3596883 started working on this issue
Mar 19th, 2021 2:15pm